FRAUD by LENOVO India.. THINK 10 TIMES before buying LENOVO SMARTPHONE !!!
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model: lenovo Vibe Z k910
I was cheated by Lenovo India not once but multiple times !
1) Phone was kept in service center for 120 days and even after that phone was returned UNREPAIRED !
2) LIED CONSTANTLY by service center and Lenovo operation head of East India Mr Shantonu Majumder that Motherboard and touchpad has been REPLACED but it WAS NOT (have call recordings as proof which i mailed lenovo India)
Shantonu majumder Operation Head of lenovo for East india was instructing the Lenovo service center in Siliguri guy named Arun to order part and still not replace it.. even asked him to wipe the phone properly and keep it for few weeks or month so that it seems that motherboard and touch pad has been replaced .. fortunately he was speaking via my phone and the call gt recorded !!!
3) Made me travel 1200kms exclusively to collect saying phone has been repaired but it wasnt although service center and Lenovo Senior confimed and both knew I would be travelling 1200kms and assured me thrice !! (since gave phone in another city since for work I was there and warranty was to expire in 3 days) (have call recording proof already mailed to lenovo)
And on top the owner started shouting at me to go back without collecting the phone .. i mean WTF I travelled 1200kms that too after Lenovo Senior Shantonu and the service center confirmed me thrice that phone has been repaired .. they knew i will be travelling 1200kms and still didnt repair neither they did Do software Update
4)Willfully marked in system that phone delivered to customer in 7 days although given after 120 days (I was unaware of thos fraud about this got to know recently)
5) mailed lenovo after 25 days of submission that service center isnt repairing phone still they didnt tell me that as per system its showing delivered in 7 days and simply told u will get it soon NOTHING MORE
6) Customer care number is not reachable at all.. it will connect during non business hours but no executive will be available to speak to u .. and between 10 to 6 that is during business hours it wont connect at all (video proof of 2 mins:
)7) If by mistake you mail them or post on Facebook or Twitter they will reply the same thing that you will get your phone back soon (120 days and still soon WOW)
8)Even after 50 DAYS of disclosing the fraud to lenovo with all proofs still I havent been issued a replacement handset or any compensation for the harassement and loss of my time and money!!
Moreover they have even taken the defective handset before 18 days !!
9) Had exchanged around 64 mails over these 50 days with Lencare executive Sridhar Raghavendra ([email protected]) since he doesnt call or ignores mail most of the times
10) even crucial information which can be told over 2 mins of call but lenovo executives stretch them over 7 to 8 emails in 5 hours
11) For eg lenovo executive wanted me to submit the handset today itself for replacement for which he didnt cal but mail and on top he gave only address but didnt provide the phone number of service center for which I had to mail him back twice and wait for 2 hours to get the phone number
So to Sum up even after 170 days of harassement I still dont have even the defective or the Replacement phone with me and Only HOPE that Lenovo might issue a replacement soon !! 
Even many shopkeepers in Delhi mumbai Kolkata and many other parts of india feel the same
Instead of wasting any more time, File a Consumer case , Trust me You will get more than what you deserve.
Also do not forget to attach Harassment case, Pm
Me i will help you in whatever way i can.
Ps: @Nigel pl move it to D&D
all service center is wrost service if they doing contract to local dukan for repairing
like micromax,intec,lava,moto,
thatswhy people have more trust on nokia ,sony,samsung bcoz they have own service center
you are right , only consumer helpline will help you."@Beinghuman":http://www.desidime.com/users/140980 wrote:Instead of wasting any more time, File a Consumer case , Trust me You will get more than what you deserve.
Also do not forget to attach Harassment case, Pm
Me i will help you in whatever way i can.Ps: @Nigel pl move it to D&D
bro …bahar nikal or ek beer khareeb or uske baad unhe call kr or gaaliya de saalo ko
Why are you waiting for so long….. Go for consumer Forum.
You will not only get a new phone but the compensation as well.
@ashu99213196 wrote:
bro …bahar nikal or ek beer khareeb or uske baad unhe call kr or gaaliya de saalo ko
theur helpline is unreachable as posted in video and they dont callback inspite of multiple requests !!
You will get compensation for Mental Harassment too! 
@Beinghuman wrote:
Instead of wasting any more time, File a Consumer case , Trust me You will get more than what you deserve.
Also do not forget to attach Harassment case, Pm
Me i will help you in whatever way i can.
Ps: @Nigel pl move it to D&D
Kg for good advice , companies who frauds like this should be taught a lesson 
@ebaylovers wrote:I am also going to file a case against eBay.@Beinghuman wrote:
Instead of wasting any more time, File a Consumer case , Trust me You will get more than what you deserve.
Also do not forget to attach Harassment case, Pm
Me i will help you in whatever way i can.
Ps: @Nigel pl move it to D&D
Kg for good advice , companies who frauds like this should be taught a lesson
Lenovo provides Cheap quality hardware. beware,
give consumer form address here
also inform how to complaint bcos
they takes 60 to 90 days to reply on complaint online
if u know
"@siddudeagarwal":https://www.desidime.com/users...10 wrote:"@ashu99213196":https://www.desidime.com/users/...37 wrote:
bro ...bahar nikal or ek beer khareeb or uske baad unhe call kr or gaaliya de saalo ko
theur helpline is unreachable as posted in video and they dont callback inspite of multiple requests !!
Bro..you really travelled 1200 kms ??? Amd ot has been so many days..?? You should have posted it here after one month only. This is like 8th wonder in terms of harrassment. If you sue them, sue them for a high sum because it will be settled for far less. Because you have already been harassed for 170+ days and will spend valuable time on case also. So go for figures in crores so that you may get atleast lakhs..
I am also facing same problem since 2 month with my yu yureka ……….restaring problem and they are not replacing the phone .waybill no generated but not recieved the phone till now…
@Idriish wrote:
Tried international cc ???
No bit tried mailing lenovo india and their executive director only to face disappointment !!
They forward the same to Sridhar again ..imagine reporting a complain about employee to company only to find out that company has fwded the complain to that same employee to solve it .. HEIGHTS
@Name wrote:
give consumer form address here
also inform how to complaint bcos
they takes 60 to 90 days to reply on complaint online
if u know
No online.. Will file offline
@lekhwani wrote:@siddudeagarwal wrote:@ashu99213196 wrote:
bro …bahar nikal or ek beer khareeb or uske baad unhe call kr or gaaliya de saalo ko
theur helpline is unreachable as posted in video and they dont callback inspite of multiple requests !!
Bro..you really travelled 1200 kms ?
Amd ot has been so many days..You should have posted it here after one month only.
This is like 8th wonder in terms of harrassment.
If you sue them, sue them for a high sum because it will be settled for far less.
Because you have already been harassed for 170+ days and will spend valuable time on case also.
So go for figures in crores so that you may get atleast lakhs..
i did travel although not just to collect the phone but had even soke other work so waited for a week and then travelled to collect .. But i was sure that they must not have repaired it
Heard about Akosha!!?? I haven’t used it.But if you get any +ve response from dimers,you may proceed.
Number is OK Bro, just tried calling same number from my Airtel Kolkata sim and it connected instantly, so don’t blame them for numbers and take down this video else they will file case against you for misguiding customers.
Edit : Call not going through in Business Hours.
Don’t buy cheap chinese Lenovo and save yourself. Samsung all the way…
Pathetic. Also share your experience on other review forums to warn others!
@lekhwani wrote:
Bro..you really travelled 1200 kms ?
Amd ot has been so many days..
You should have posted it here after one month only.
This is like 8th wonder in terms of harrassment.
If you sue them, sue them for a high sum because it will be settled for far less.
Because you have already been harassed for 170+ days and will spend valuable time on case also.
So go for figures in crores so that you may get atleast lakhs..
Is it possible to ask for crores ? 
Bhai sid free ka phone tha…Itna tension q le rha h tu? :|
Bro tag international lenovo too wherever they exist(social media) they will take ur complaint seriously 
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