For me too a horrible expericene. I ordered mop by picture and they sent a different.. cheap product.. Has been one and a half month of following up.. They cancel the return requet every time I raise without a reply.. I woont buy from Paytm…. even if there is a very good deal…

Admin, please move this thread to dost and dimes section

same thing happened to me

ordered casual shoes and they sent me a women’s top still lying with me,they told me will arrange for a reverse pickup but of no use …..

post d same on fb PayTM page

Even i ordered Drill Machine using home50 coupon.Now they are saying i didnt apply coupon.

I am struggling since last month 2 find out where my two orders are lost. Courier says delivered but I have never got them. Lost about 2000, paytm would never listen. I would never buy from PAYTM when they stopped giving such high discounts. Gonna be a fail

Yesterday I got one T-Shirt instead of sports shoe from ZOVI for a paytm order. I had lot of mail exchanges with both zovi and paytm, they are telling that they will refund after picking it up.

Another instance, I have got a very cheap quality MOP instead of what is mentioned on their website. Also didn’t get some free gift with the purchase. They said again the same thing for refund. I kept it.

refer order history whether coupon is applied or not…if applied send them snapshot of the same on their fb wall.

Just search for their grievance or any other high authority’s email, and shoot a strict email mentioning about harassment caused to you and just mention the ‘consumer protection act, 86’. And tell them to assist you at the earliest or else you’ll be knocking the consumer forum. Also tell them that you’re a member at various online forums, and you’ll make sure that lakhs of people know about their fraud practice if issue isn’t resolved.

Even i ordered a shoes n got a tshirt i refused for the tshirt..lets see what happens..

Had similar experience with PayTm. They are worst in resolving issues. 1.3 months over and issue still persists.

seems to be it is better to take screen shots of every page when we gonna buy smething thru paytm..:roll:

Guys after reading all your comments in this thread, Just want to add my experience too.

This happened to me with a recharge of 50/-, where I was having 50 PayTm cash in my account and I applied the groupon 50 cashback on 50 coupon. The coupon was applied at the page and even the message for cashback got prompted.
Effectively I do not have to pay anything for this order, but when I proceeded towards payment and I made the payment with my PayTM cash. The order where I applied the coupon got rejected due to technical order and at the same time another order was processed where coupon was not applied and they directly deducted my 50/- PayTM cash.
Once an order is rejected, it always asks the user to place another. It was surprising that how could another order took place without my consent.

Another experience:

750/- PayTM cashback on Citibank credit card approval though the link shared in their coupon

I got my Citi CC approved but form next 3 months did not got any intimation from PayTM about my 750/- PayTM cash reward.
In Aug 2014 I got a call from representatives that I am going to add 750/- cash in some time to your account kindly check.
Till now nothing has been added. I have shooed out strong mails, voice requests on their 1800 no. but nothing happened.

Just want to say that these are cheap practices that should not exist in an organization like PayTM.
There are no grievance office contact no., no escalation IDs where users like us can approach to.
No representatives to assisst on phone.

I think guys lets make distance from shopping at PayTM. Let them be just a recharge solution for us. That too when we have deals and loots going on.

yesgodisbestest542 wrote:

Even i ordered a shoes n got a tshirt i refused for the tshirt..lets see what happens..

And the seller was Zovi I believe???

Here’s a joke from Paytm:

Grievance Policy :

Paytm strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. If you’re disappointed, then at some point in time we’ve not done a great enough job.
Paytm’s policy on grievance redressal follows the under noted principles.
Our users are to be treated fairly at all times.
Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
Users are informed about the channels to escalate their complaints, concerns and grievances within Paytm and their rights if they are not satisfied with the resolution of their complaints.
Paytm will take care of all complaints efficiently and fairly as they value each user.
All employees at Paytm must work in good faith and without prejudice to the interests of the users.
We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels actually offered. Since we are dealing with humans, a lot of grievances can arise due to the attitudinal and the way communication gets done. It can also happen due to the actual errors across the system.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Paytm. They can give their complaint/ feedback in writing, email, or on Paytm.com. If user’s dilemma is not resolved within the given time or if they are not satisfied with the solution provided by Paytm, they can approach our tiered redressal system with their complaint or other legal avenues available for grievance redressal.
In order to make Paytm redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.
Awareness of Grievance Redressal System
At Paytm, the users’ experience is what we deliberate and focus on. This is why we listen and take the time to know our users and take their concerns seriously. Going skin-deep to analyze and scrutinize, how you would feel from the time you step-in to Paytm.com till the time you’re done, helps us evolve and enhance our services. If a user has found our experience simple and incredible we know we are doing something worthy. However, when a user is concerned or has complaints we do everything we can to fix it and make it right.
Sensitizing staff on handling complaints
Our staff undergoes regular training to ensure that consumers queries and grievances are handled properly. They are encouraged to work in a manner which helps us in building the consumer trust and confidence. This reflects in both the operations as well as the customer communications. Top reasons behind the consumer queries are analysed and worked upon in a way which aims at removal of these reasons from the root. This helps in improving the overall quality of the service levels gradually.
How to reach Paytm

Level 1:

You can write to us at care@pay…om.
You can even reach out to us on Facebook, Twitter or Google+. You can put your grievances on these online pages
You can write to us on Paytm.com/help.
You can also call us on 1800-1800-1234
Level 2:
Write to:
Grievance Officer
One97 Communications Ltd.
B121, Sector 5
Noida – 201301
grievanceofficer@pay…om

Level 3:
Reserve Bank of India,
Department of Payment and Settlement Systems,
6th floor, tower-1, Jeevan Bharti building,
124, Connaught circus, New delhi-110001

We recommend that customer sends us a query/grievance by logging in his Paytm account and using the ‘Help and Support’ section. It is also recommended that the customer writes his complaint reference number provided by our customer care team in all further communication with us regarding a particular issue. This enables us to get more details about the customer and the query quickly and helps to resolve the query faster.
Estimated time taken to address your queries, concerns, complaints
Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Here are the estimated timelines at various levels of queries/escalations
First response to a user’s query/ concern 24 hrs
Follow-up queries 48 hrs
Escalated cases 7 days
Customer grievances 15 days
NEFT to user’s bank account 7 days

Source:
https://paytm.com/grievance-…cy

Tushar Marketing who is selling euro products sent me 3nos of vests instead of 9.
I called CC (luckily got connected in a minute) he said to return the package by paying charges as reverse pickup was not available.

I did it and sent them copy of airway bill,
Got refund after 3days of package delivery with courier charges.

Little troublesome but got refund.

Op, which courier company did that?

Before contacting Paytm, inform the courier company as well.

i too had some very bad experiences with Paytm/shop. They never replied to my mails. The few mails I received were machine response. Stopped purchasing with Paytm altogether. Now only recharging with paytm.

After checking out their Facebook, (So full of complaints) I could totally tell that they are headed to be the next Bagittoday,Naaptol, Timtara …….if you know what I mean.

RamZ wrote:

After checking out their Facebook, (So full of complaints) I could totally tell that they are headed to be the next Bagittoday,Naaptol, Timtara …….if you know what I mean.

I second this. :|

Admin Let this be a steady thread and let other dimers be aware about the poor tactics by used by PayTM.

Let us maintain distance from PayTM shopping and let them be a recharge solution for us, until they fix up these issue and open up a platform for users to raise a flag for.

$wami wrote:

Admin Let this be a steady thread and let other dimers be aware about the poor tactics by used by PayTM.

Let us maintain distance from PayTM shopping and let them be a recharge solution for us, until they fix up these issue and open up a platform for users to raise a flag for.

Sounds good….

I just hope Paytm finds this thread…..some fun it is.

I feel that another website(Paytm) is gonna bite the dust just like some of them did recently…..

Have been with Paytm way before that Zapak Rs 50 offer came out

To those wondering what I am talking about :

http://www.desidime.com/forums/freebies-all-fre…

This deal was posted by my bro, Parth back then….good ol days….

http://www.desidime.com/forums/dost-and-dimes/t…

guys plz update ur seller experiences here..
it ill be very useful for other dimers..

vmk wrote:

http://www.desidime.com/forums/dost-and-dimes/t…

guys plz update ur seller experiences here..
it ill be very useful for other dimers..

+1. Please update it with impressions of every order that you place. It does definitely help others in avoiding these hassles! These days paytm store is becoming really worse with a lot of stupid sellers and we must be cautious enough to not buy from them

can we reject courier after opening it ?

AAAG wrote:

can we reject courier after opening it ?

Better don’t reject while delivery, there’s a good chance the courier guy may take it as how it happened with op.

Return it if you don’t like it after checking it out

Apart from all this hera pheri by Paytm sellers mentioned here, I have noticed that some sellers have posted inflated MRPs/selling prices compared to what they are selling on their own websites. Campus Sutra is one of them. There are also a couple of perfume sellers doing this. They obviously know that the customer is getting cash back.

thanks for all the feedback. .
I ll try writing a mail again.. including consumer forum stuff..
thanq all

suggestion: as I felt will help is to create multiple tickets instead of replying to their responses.

This helped me .

svprod6 wrote:

Apart from all this hera pheri by Paytm sellers mentioned here, I have noticed that some sellers have posted inflated MRPs/selling prices compared to what they are selling on their own websites. Campus Sutra is one of them. There are also a couple of perfume sellers doing this. They obviously know that the customer is getting cash back.

Yes, many sellers do this even on Ebay. Best is to avoid buying(in case of Ebay, leave a negative feedback).