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IDFC Credit Card | Road Assistance Experience

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Deal Lieutenant
chai_lover

I had an amazing experience with IDFC Road Assistance program, putting it here so that more people can take benefit of this in case they are not aware.

https://www.idfcfirstbank.com/personal-banking/... (applicable for FIRST Private, FIRST Wealth and FIRST Select cardholders) 

My car's battery was down and needed a jumpstart. I called their Road assistance number, the call connected immediately without any waiting or IVR. I was asked last 4 digits of my card number & mobile number and name for verification. Request was raised and I was given ETA of 45-60 mins. I got a call from them (CC) that a technician has been assigned and I should expect a call back soon. In 5 mins, I got a call from the technician and he reached in around 15 mins. Again got a call from CC to ensure that technician has coordinated with me. Technician came, fixed the issue. No paperwork or any more verification. Lastly, another call from CC in few mins to ensure my issue has been fixed and confirm the time at which technician reached my place. Overall, it took around 30-40 mins from calling the CC to my issue getting fixed. 

Hope they continue to provide such good service. 

PS: 4 complementary services per financial year. (as per cc). 

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Top Comments
Community Angel Community Angel
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Complimentary Roadside Assistance worth ₹ 1,399 is also for Millenia and Classic card variants

Deal Cadet Deal Cadet
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Questions: does the car need to be registered in the name of the same person as the credit card?, or close family is ok?

Deal Lieutenant Deal Lieutenant
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good question. Though the TnCs mention that vehicle should be registered in card holder’s name but I was not asked for this. The car for which i availed this service is registered in a family member’s name.

Trailblazer Trailblazer
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Had a awesome experience today idfc rsa helped in the right time, car breakdown due to gear box issue in the next minute i called idfc rsa they asked all the details n gave rsa assistance number i sent my location n nearest service center they took 3 hrs but ok it's 45kms distance round-trip 90kms n from idfc side also they followed up very well excellent service i should say that too to remote place but problem is very small gear lever bush @chai_lover @getready @guest_999 @bikidas2060
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Deal Cadet Deal Cadet
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You can get RSA free with your car insurance and that too for multiple or almost unlimited times during the policy period. Think wisely.

Deal Subedar Deal Subedar
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Thank you so much OP <3

had came across this topic a while ago but today it really helped me out in similar situation in Delhi.

I followed the same process and got the car started in around 30-40 mins

kg++ again

Deal Subedar Deal Subedar
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can I get free service for my 2 wheller using IDFC road assistance program

Deal Lieutenant Deal Lieutenant
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call and confirm 18005723860

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Helpful Helpful
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Which city and area?

Deal Cadet Deal Cadet
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anyone has experience with acko RSA?

Spearhead Spearhead
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No experience with acko RSA but satisfied with acko insurance as i recently claimed from the policy and al the process was comfortable.

Deal Cadet Deal Cadet
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is this RSA better then the one which we get free with CAR insurance ?

Deal Lieutenant Deal Lieutenant
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my experience has been really good with this

Deal Newbie Deal Newbie
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Good info plus1

Deal Cadet Deal Cadet
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Amazing
Really don’t know about this..
Love to be part of this bank with benefits
Even they provide very good insurance on savings account

Deal Cadet Deal Cadet
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RSA is never provided by insurance company or any credit card company for that matter. They tie up with vendors providing this service. Few pointers regarding RSA 1. RSA cover with insurance is always chargeable. Its cost is hidden in you premium. Some companies upfrontly gives the cost breakup with RSA some don't. But it's always there. 2. For credit card like IDFC it's always free. 3. Always go through the terms and conditions before opting for RSA. 4. RSA is dependent on the location. If you are near a city or town, you can get quick service. Whereas if you are in remote area or villages, service time can be extended or they may deny too.
Deal Cadet Deal Cadet
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Is road side assistance is available with other banks also?

Generous Generous
Admin
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Good share!

Trailblazer Trailblazer
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Had a awesome experience today idfc rsa helped in the right time, car breakdown due to gear box issue in the next minute i called idfc rsa they asked all the details n gave rsa assistance number i sent my location n nearest service center they took 3 hrs but ok it's 45kms distance round-trip 90kms n from idfc side also they followed up very well excellent service i should say that too to remote place but problem is very small gear lever bush @chai_lover @getready @guest_999 @bikidas2060
Deal Newbie Deal Newbie
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This got worsen

1 hr still no update from them 

No technical person assigned 

Deal Lieutenant Deal Lieutenant
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which city?
replyuser
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