This year in the beginning and last year I too had ordered a lot of clothes and footwear for me and wife. But had to return almost all due to size or fit issues.
Flipkart then shadow banned me. Basically, I couldn't see a lot of products unless searching in Google or checking form other accounts. And most products would be out of stock for my area in my account but otherwise not for other accounts.
I wrote an email to them regarding this with proof and they later "fixed" it.
Same with Myntra - they started charging return fees.
Lesson - I stopped ordering clothing items from Flipkart and Myntra. Heck, it's a bad experience on any platform - be it Meesho, Ajio, or even Amazon. Because the main problem is that if there is any slight problem of size or fit, the item is unusable and has to be returned. And sometimes we would get used sweat smelly items and the platform won't accept the return (looking at you Ajio).
So now we always buy clothes from offline stores.
Ordered more than 40 items this year and return or replacement about 10
Clothing and footwear will always have high return rates. That's expected since colour and fitting can only be ascertained properly in real.
It is BBD time right now. So do not even bother reaching out for help. All their energies are focused on selling stuff. I read that they even had to temporarily suspend Grocery services in some cities because they just had so many orders to fulfill where they earn much better margins than Grocery. Reach out to them next week and be patient. Give at least 3 working days for some response.
You may not be scamming Flipkart but there are plenty of shameless people who will buy a product from Flipkart with the clear intention of returning it after using it for 7 days (or whatever is the return period). These people deserve a place in hell and in attempts to catch them, some innocent customers get caught. Mostly the blocking is done by algorithms rather than humans. So, there is scope for error. There are also resellers (buy 10 phones at discount and sell them to shops). That's commericial usage and you are supposed to declare yourself a business customer for that.
We must understand a few things-
1. Flipkart & Amazon has completely killed the competition and has a duopoly now (Croma, Reliance Digital is still alive somehow and gives decent options on electronics) so they very well know that we have no other option.
2. For Flipkart, I have specifically observed that they are using a lot of automation and applying account based restrictions based on buying behaviour (for example I have placed arround 80+ Flipkart orders in last 1 year and touchwood I had to place 0 returns & only 2 cancellations that too of loots by Flipkart only) however for other accounts of my relatives/friends where there are cancellations and returns are present, Flipkart has imposed restrictions like 24 hr cancellation rule (it even states that this policy is imposed to promote and maintain a responsible buying behaviour) return restrictions and others which clearly serve as a flag that our account is going to be banned soon unless we change this buying behaviour.
3. For clothes and other apparels I would suggest to avoid Flipkart completely as they require the most returns.
4. Before buying from Flipkart, make sure you are 100% sure you want the item and will place no return/cancellation.
The sad truth is that Flipkart has the best stock when it comes to any electronic or large appliances be it mobile laptop TV anything compared to Amazon and it's not possible at all to completely stop shopping on Flipkart if we want to get the best deal. Even when I order for my relatives via my Flipkart account, I clearly mention that it's not possible for me to cancel the item or raise return unless something very serious happens.
If it's not possible for you to lessen the number of returns, I suggest shift to Amazon and keep Flipkart only for some exclusive deals.
The sad truth is that Flipkart usually doesn't reactivate the account however high you go. Even if you go to court it'll take years and chances are you'll lose the case as Flipkart has mentioned that they may forfeit the entire balance of account if anyone abuses their systems so it's better to keep no/minimal balance in your account.
In Mumbai they have started employing goons as wishmasters. An ill behaved goon comes at my doorstep to deliver orders and he doesn't even allow to do open box delivery for mobiles. He screams and shouts and even comes inside the house. He comes at night time only. He is damn scary. I just have my old father at home and can't fight with a goon cos I am a girl.
I complained against him to Flipkart and told them that let the delivery person deliver elsewhere but not in my house but Flipkart cs says they can't help as their own delivery partners aren't under their control and each area has a delivery partner assigned and they can't change him under any circumstance. So, I have stopped ordering electronics from Flipkart altogether. I don't trust Flipkart. They can go to any extent for profits.
I don't want to but still saying , a particular community followers are employed in wholesale as they are easily available at cheaper wages ,the original agent is someone else ,whereas these goons types are mostly employed under them .
My society also gets this goon types and strict instructions to watchmen to thoroughly track the movements of them when any such come , in my neighbourhood a girl child was home alone , by mistake she opened door assuming as expecting her mosi to come . That pathani dressed goon was about to barge in her house knowing her home alone, luckily i happened to come out of my house and asked the girl hows all , that goon hurriedly left . After enquiry with the girl we came to know that my asking hows all saved the girl . We checked our floor cctv and he was seeing here and there suspiciously before trying to get in the house. We scolded her mother and asked to be extremely cautious , and tell his father not yo order online