After the recent move os4 upgrade my bike stopped working.I enter the passcode the screen turns blank.The factory reset isn't working.Raised the complaint with ola support a week ago no resolution till date.If I raise my voice while speaking to them they disconnect the calls.Now I talk to them like a speak to a yr old kid.Still no use.I am vexed with their support executives.No use even after complaining on twitter.
My two cents of advice
1) don't buy ola ev's
2 ) if u have paid them an advance amt try cancelling the order and get ur amt back.
Till it works no issues once it stops working you are on your own.
I was shocked to see an entire page of frustrated ola users on twitter.I thought I was alone.
Pls don't buy the vehicle.
And I heard these idiots are coming with ola e cars too.There audacity even after so many issues with existing segment.
god save the customers.
hii
i am an owner of ola s1 air i went for vacation and now its discharge and they are telling you need a replacement and it would cost 80k and its was not in our fault they didnt even tell us about this issue and they called when the battery was already discharged now we don't know what to do and please don't buy ola
Hi just raise a ticket with Ola and later raise a complaint with the consumer forum .It happened to one of our dimers he told Ola itself has called and did the replacement for free of charge.this is the only thing you can do as these a.holes are least bothered unless you pay them
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My friend bought a OLA S1 Pro 3 months ago.
Last month we went on a vacation for a week and during that time his Ola's battery discharged and there was no one at home to charge it.
When he returned it didn't turn on and it didn't charge also.
When he contacted OLA Support, they said that the battery has to be replaced by paying some 62k.
He tried reaching all the service heads of various regions and they were not giving proper responses. Eventually, they stopped picking his calls. OLA CC were useless as they were simply putting the call on hold for hours. The Local OLA Showroom dismantled his scooter for inspection and didn't even set it back. They simply carried his dismantled scooter to his home and put it as such.
Finally, he decided to file a case on Consumer Court and he sent a legal notice to OLA. Then they called him and said that they will replace the battery for free but he has to wait for 1 month as there is no battery in stock. Now waiting for their response.
The vehicle is still in dismantled condition
(The local OLA Service Head said that now a days OLA Headquarters is not even responding to their calls. If there are any battery issues, these local service heads take the battery to their nearest local service guys and they service it as there is no support from OLA side)
The first thing I do when I take my vehicle for service is to ask them (not request) is not to update any software on the vehicle.
This reminds me that I should stick some tape and block the OBD port of my vehicle next time I go in there..
I am skeptical about the intentions of all these new age companies. My impression is that their primary focus is on exaggerating sales ( to increase its valuation ) rather than the ultimate satisfaction customers derive from their products.
I will never go for an EV, unless that becomes the only option available.
There should be a mechanism to forbid manufacturers from selling new vehicles unless and until more than 75% of pending complaints are resolved.