Can we unpack and start Samsung Refrigerator or wait for installation

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Deal Subedar
manishs

Can we unpack and start refrigerator or wait for installation

Just received Samsung double door

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Benevolent Benevolent
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Yes you can do whatever you want.. You brough it with your money hopefully ... 

in case its dead on arrival or damaged product you will end up in trouble... as the installation guy gives a report after checking the product.. that makes it easier with replacements and returns..

Deal Subedar Deal Subedar
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Hopefully tomorrow, got the message that engineer assigned for demo. 

Heart of Gold Heart of Gold
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Wait for Company technician otherwise warranty claim mein dikkat aa sakti hai. BTW, there is no need of installation in Fridge. Plug and Use, but wait is better option.

Deal Subedar Deal Subedar
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Yes better to wait. got the message that engineer assigned for demo.

Deal Subedar Deal Subedar
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Wait raised_hand/p>

Deal Subedar Deal Subedar
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Yes, waiting. 

Benevolent Benevolent
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Nothing to install but wait if any damage like dent etc there company won't provide service 

Deal Subedar Deal Subedar
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Hopefully tomorrow, got the message that engineer assigned for demo. 

Deal Subedar Deal Subedar
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Never heard regenerator require installation from authorised technician. I think you can unpack it yourself.

Deal Newbie Deal Newbie
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on on-line portal, now even for mobiles, sites show the free 'setup by technician' option seperately.

Long back, when plasma TVs were a thing, the brand denied help after someone we know had unpacked and started using the TV.. but later found some issue.

Thankfully senior technical employees who later came for a visit, confirmed to them that it was a known issue in certain models and plasma TV tech had peculiarities.

They (technicians) got it sorted within the company. Those were different times. The technicians were middle aged, respected within the hierarchy.. even by the managers from non technical departments.
(It was in South East Asia.)

Long story short, for any minor or major pre-existing issues, defects.. brand can always wash its hands off it by citing some real or absurd reasons.
Times are already tough. It does not hurt to be safe.. rather than sorry.
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Deal Cadet Deal Cadet
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Wait for the installation guy, unless the brand itself says that there won't be any installation. If you unpack it yourself and the product is damaged, your claim won't be accepted since you opened it yourself when you were clearly not supposed to.

I've bought dozens of such products. If the brand or the e-commerce website says that there will be installation, then you're not supposed to open it yourself. I know it is hard to wait since an item arrives, but you have to do that. Another thing that you can do is call the brand helpline yourself and expedite the installation process.

Generous Generous
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This is the way. I call the brand 2 days before delivery date itself to schedule the installation process. If you wait for them to call and schedule, then it would take 3-4 days extra after delivery sometimes.
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Deal Captain Deal Captain
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image

Deal Subedar Deal Subedar
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Yes, waiting. 

Beacon Beacon
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U shud wait for 3 hours before plugin, comprsr mai oil hota h woh neeche aa jata hai... one technician told me

Heart of Gold Heart of Gold
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24 hours

Benevolent Benevolent
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You unpack - no returns allowed so don't

Heart of Gold Heart of Gold
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Which model?

Deal Subedar Deal Subedar
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Double door convertible 256L Luxe black

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Deal Subedar Deal Subedar
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Screenshot2024-07-26-20-07-25-235com.android.chrome-edit

Deal Cadet Deal Cadet
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Better wait for technician to unwrap it in case there is any transit damage.  Dents/scratches are common with these appliances.  You cannot claim replacement if you are opening it yourself.

Deal Subedar Deal Subedar
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Yes, got the domo message from Samsung. 

Shopping Friend Shopping Friend
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If you bought from fk you will get open box delivery anyway.

I just bought last week and only shared the otp after checking for any interier or exterior damage, and after turning it on.
Samsung rep came a few hours later and gave the demo. Didn't note any issues.

Deal Subedar Deal Subedar
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from Samsung corporate account
Deal Subedar Deal Subedar
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No, if anything is missing/fault, you solely will be responsible for it and won't get refund.

Deal Subedar Deal Subedar
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yes, else warranty may get void
Deal Brigadier Deal Brigadier
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which model u bought bro? also pls mention price after all discount and offers smile 

Deal Subedar Deal Subedar
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Samsung corporate account
Double door convertible 256L Luxe black
Around 24k 
Deal Subedar Deal Subedar
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10am-1pm was slot, not received any communication today

sam

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