How to Get Money Back from Wrong UPI Account Transfer?

The Unified Payments Interface (UPI) is a digital payment system that allows people to transfer money between bank accounts using their smartphones. While the UPI system is generally safe and secure, there are instances where errors can occur, such as transactions getting stuck after the money is debited or people becoming vulnerable to UPI fraud. One common issue is mistakenly sending money to the wrong account.

If you accidentally send money to the wrong mobile number or scan a fraudulent QR code, there are steps you can take to try to get your money back. Also, here are the new UPI offers you might be looking for!

The first thing you should do is contact the customer support of the UPI app (Google Pay, PhonePe, Paytm, etc) you used to make the transfer. The service providers have their own mechanisms for providing support to customers, and you can flag your issue and ask for a refund.

You can also file a complaint with the National Payments Corporation of India (NPCI) portal. To do this, go to the NPCI website and click on the "What we do" tab, then tap on UPI. Next, tap and open the Dispute Redressal Mechanism. Fill in all your transaction details, including the UPI transaction ID, virtual payment address, amount transferred, date of transaction, email ID, and mobile number. Select "Incorrectly transferred to another account" as the reason for the complaint and submit it.

Escalate it with the payment service provider (PSP) bank. If necessary, you can also contact the bank where the end-user customer maintains their account on the PSP app/TPAP app.

Approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints. According to the Reserve Bank of India (RBI), you can file a complaint with the Ombudsman by writing on a plain piece of paper and sending it to the concerned office of the Ombudsman by post, fax, or hand delivery. You can also send the complaint through email to the Ombudsman for Digital Transactions.

The Ombudsman for digital transactions is a senior official appointed by the RBI to handle customer complaints. The official will look into complaints against System Participants as defined in the Scheme for deficiency in certain services covered under the grounds of complaint specified under Clause 8 of the Scheme.

How long does it take to reverse a wrong UPI transaction?

It may take upto 8-10 working days depending on bank accounts and other factors.

Can a wrong account UPI transfer be reversed?

No, the process can't be reversed. However, you can raise a dispute to get your money back.

What is the Best way to get the Money refunded for wrong UPI id transfer?

The best way is to file a complain on NPCI portal because it understands UPI better than anyone else officially. 

You can also check the Money Mistakenly Sent To Wrong UPI ID/Bank Account? Know How To Get It Back discussion. It is recommended to raise a dispute even for smaller amounts as it will help improve & fasten the process to avoid any heavy losses.