Paytm’s UPI market share continued to decline from 13% in January to 7% in September 2024 possibly as a result of RBI’s ban on PPBL earlier this year. The other possible reason could also be the highly competitive UPI market that boasts some strong players like PhonePe, GPay and even the launch of some new players such as the Supermoney app by Flipkart that grew by 10X in August - September 2024 and is aiming to be amongst the top 5 UPI apps in India by the end of this year.
Regardless of what the reason is, if you wish to delete your Paytm account permanently (UPI account), here’s an 2024 updated step-by-step guide for you.
To close your Paytm account permanently, you need to first ensure the following:
You have no active loan amount associated with Paytm
You have no active automatic UPI payments associated with your Paytm UPI ID
Don’t have any refunds or cashback to be credited on your Paytm UPI ID
Ideally, if you are deleting your Paytm UPI account, your Paytm Wallet will not be deleted & remain as is since both are separate entities
To delete your Paytm UPI account permanently, follow the steps given below:
Open Paytm
On the top left corner, click on the “Profile” icon
Visit “Help & Support”
Type “I want to delete my Paytm account permanently”
Next, you will get a message asking you to close any active payments & services, settle all debts, etc & a “Close Account” link.
Click on the link to proceed to close your Paytm account
Next, click on “Log out from all devices”
Next, you will get a list of active Paytm logins, click on “Logout from Everywhere”
You will get a confirmatory message asking if you really wish to log out
Note that this will unlink your Paytm Wallet from other apps and merchants
Click on “Log out”
Further, you will get a few options to permanently delete your Paytm account. Choose whichever option (reason) suits the best to you
Click on “Delete Paytm Account”
Important: It may take up to 90 days for Paytm to completely delete your account. It’s best to not log in with the same number during this time period if you really wish to permanently delete your Paytm account.
Note: If you have an active automatic payment setup with Paytm UPI ID or an active loan, you may get an error message saying, you cannot delete your account due to an active payment service.
On a side note: You can have a quick look at the latest Paytm coupons, deals & offers here
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The customer care number to solve queries related to the Paytm account & profile, including permanently deleting the Paytm account is “01204728705” (as of 11th November, 2024). Be sure to call the number during working hours between 10:00 AM to 08:00 PM.
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It may take anywhere from 2 weeks to 90 days for your Paytm account to be completely deleted.
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No, your Paytm wallet account will remain unlinked to other apps and merchants. You may have to do a re-KYC to access it.
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Yes, you can re-register on Paytm with the same phone number after deleting your account. We tried it ourselves by deleting an account and signing up again right away, and it worked. However, keep in mind that Paytm takes around 2 to 90 days to fully delete an account. If you log back in during that time, you might still see your old transaction history, and the account deletion may pause because of the reactivation.
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No, your Paytm Money account will remain active even if you delete your Paytm UPI account. This is because Paytm Money is a separate entity. However, do note that to browse/use Paytm Money on the Paytm app, you will probably have to be a signed-in user. Otherwise, you can still access your Paytm Money account on the official website here - https://www.paytmmoney.com/
Grab Paytm Money coupons & offers
Also read: How to transfer shares & mutual funds from Paytm Money
Yes, deleting your Paytm account will stop any future debits associated with Paytm services, including Paytm UPI payments, subscriptions, and auto-debits initiated through Paytm given you first manually cancel any active UPI mandates before deleting your Paytm account. Otherwise, some banks may still process these payments.
No, your PPBL bank account will not be deleted unless you follow the steps mentioned here to delete a Paytm Payments Bank account.
Because of the RBI’s ban, millions of Paytm Payments Bank (PPBL) customers had to either close their accounts or quickly use their Paytm Wallet balance. Some people even found their wallet money stuck since the app asked for re-KYC, but wouldn’t actually accept it due to the ban. With these restrictions, users only have a few choices left on hand: Keep following up with Paytm’s customer care (which isn’t always helpful) OR seek help from the RBI Ombudsman OR forget about the money in your wallet.
So undoubtedly this hit by RBI not only impacted millions of Paytm users but also the company itself. The company’s losses widened ₹550 Cr following the RBI ban in Q4 of FY2024.
In the midst of all of this though, the good news as of today is that RBI has given approval to Paytm to onboard new UPI users to its app. OCL (One97 Communications Limited) the company that owns Paytm announced in August this year that they have got approval from RBI for their Paytm Payments & Services Business (PPSL). For those who may not know, PPSL is OCL’s payment aggregator arm.
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Also read:
Best credit cards for gold purchases in 2024
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