Zomato Scam - Public Service Announcement - Be Careful
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Please note now reaching a CHAT AGENT on app is almost impossible unlike past:
Now AI assistant screens all communications by which u get generic answers & irrelevant options.
Secondly evidence submitted for dispute resolution like video, pictures are also screened by AI Assistant so u may not get past that to communicate with a real person.
Lastly the nail on the coffin is Zomato claims to be intermediary platform and disowns all Liability and asks customers to contact or resolve with seller/hotel.
So getting refunds for spillage/ damaged/ defective foods = NADA
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Yes, had a very long fight with them lately.
It was a very bad experience. I ordered Veg Momos and they delivered Paneer Momos, the guy on Chat was trying to convince me that both are the same 😅 Like I was ordering it for the 1st time in my whole life. Had to take it to their supervisor.