ZipPaylater Only Reported My Late Payment, Not Full History to Credit Bureau

I've been a Zip Paylater customer since October 2022. Unfortunately I missed making a full payment once and only paid the 2,500 minimum. I later paid remaining 5,000 plus around 700-800rs in penalty fees.

ZipPaylater started reporting my payment history to credit bureaus in May 2023. However, they have only reported my late partial payment of July month. None of my good payment history from October 2022 to April 2023 seems to have been reported.

After the late payment, ZipPaylater froze my account and not provided any NOC. It seems very unfair that they are reporting only negative information that hurts my credit score. I made one mistake after several months of on-time payments.