Worst Service. Worst App.

There was a time when swiggy was great. Today that's not the case. Ordered breakfast from the same place i do every week. I had guests over who had an early train journey and i had promised them great breakfast. That turned into a nightmare. They took the order and delivery guy on app showed standing in one place for 20 mins. Untill i didn't start fighting with their "customer service" on their "help chat" did any movement from the delivery guy show at all. Next calling delivery guy he claimed traffic issues at 8:30 am in the morning on a road which empty at that time. Wow. I asked for a refund for told i will be charged a cancellation fee. Means I'm out of luck. After arguing and threatening them that i will leave bad reviews for them on different platforms that's when they offered me a stingy 61 ruppee voucher. Told them I don't need their 61 ruppee charity and decided to post this review wherever i can because clearly Swiggy values it's customers and providing satisfaction at a mere 61 ruppees. Thanks but no thanks. Keep the 61 bucks clearly swiggy needs it more than i do.