Worst service provided by Paytm
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I booked a bus ticket from Gurugram to Jaipur. I called the bus operator before scheduled departure. He gave wrong information about the bus. Unfortunately I had already paid for the journey i didn’t even travel. Worst customer care, they put calls on hold for long. They didn’t even listen to queries. Extremely disappointed.
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the loss you had is not by Paytm, its by that Bus operator & its service only. As Paytm acts here as a mediator between users & bus operators, then will take responsibilities of technical problems only. I my opinion, that bus operator might have given a wrong info to Paytm which caused you the loss.
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(Note : not a taking anyone’s side, just shared my opinion