worst service experience

I would say is the worst experience with E-commerce sites jabong in India, because I have been into an incident recently. I have order some cloths (Urgent basis) for Rs. 1374/- (which was the best offer in the website at that point of time for next day order delivery actual value Rs.1325/-) in the month of march 22th and the expected delivery date was 23rd of march 2018. Unfortunately, I did not receive anything on that date (even call, mail or SMS about the product).

I am already pay 49 rupees extra for urgent delivery.

So, I have waited for few days and continuously called the customer support and send the several mails to know the status of my order, since I am unable to know the status through the so called worst shopping website of India. Every time, the customer support people raising a complaint and bluffing about escalating this issue. The calls which I have made were also not toll free, some Rs.50/- or more I spend.

I have received several reply mails with the extended time lines and senseless apologies. To my surprise, after a 2 days I have received one mail asking me to wait for the order and wanted me to place the fresh order. Then, I have received one more mail with the extended time line. So, I have waited for the resolution till the mentioned time line.

It was 24 hours over from the mentioned TAT, I received one mail. One of the worst of feelings I have been into while I was reading that mail. The mail is saying “Order was already on the way please wait for next assistance or if you like to cancel than amount would be refunded back to your bank account within 7 to 10 working days.”