Hot Deal

Got mail from Amazon - We have suspended your orders and Amazon account because we detected unusual activity on it

2257°
Deal Subedar
srini1973
Received mail from amazon on one of my account with below details. Hello, We have suspended your orders and Amazon account because we detected unusual activity on it. You can help us to resolve this issue by logging in to your Amazon account and following on-screen instructions to verify your cc payment. We will review your information and respond within 24 hours. For your protection, our Customer Service team can confirm this issue, but they cannot share more information. Please note that you will not be able to access your account or place orders with us until we confirm your information. We are sorry for any inconvenience this may have caused. Uploaded credit card statement but address not there in statement, have 1 mobile order yet to be delivered but reached final destination and GV purchased for 6000. Issue came after GV purchase, want to know what will happen to account and orders, will my mobile order delivered and GV can be sent ?. Or both my orders cancelled and will get refund.
66 Comments  |  
19 Dimers
  • Sort By
Comrade Comrade
Link Copied

What is reason behind this act?

Deal Subedar Deal Subedar
Link Copied

GV purchase but not sure why amazon suspected transactions

Benevolent Benevolent
Link Copied

how many gvs u purchased ? and did u use purchased gv in other az accounts or sold it ?

Deal Subedar Deal Subedar
Link Copied

Purchased 2 times earlier for around 30000. Sold it.

View 8 more replies
Deal Subedar Deal Subedar
Link Copied

My point is, is anybody faced same situation, what happened to orders later and account. I am not worried about account. Worried about delivery of mobile order and refund/delivery for gv amount of 6000.

Deal Lieutenant Deal Lieutenant
Link Copied

You will get your money back If they cancel the order/GV since it’s not Amazon Pay card. But, the main thing here is about your account. If they find any link of this account connected with your other Amazon accounts, it will tigger the chain reaction and maybe they will start flagging/suspending all the other accounts.

Amazon is quite strict with their policies these days. Something similar happened with Paytm account around 2-3 months. They stopped giving cashback/add money offer on that account. Although, I can still use the account for name sake (with no good offers).

Deal Subedar Deal Subedar
Link Copied

Only concern is amazon pay card linked in that account, I removed this card from all other accounts including main account. Either order has to be cancelled or delivered, don’t understand what’s going to happen. That is my worry.

For main account today I done money transfer & scan and pay. No problem and cashback also came.

View 4 more replies
Deal Subedar Deal Subedar
Link Copied

Guys, thanks for your concerns, my main worry is still not answered, I want to know what will happen next to my orders, will they either deliver/cancel or keep on pending. If they keep on pending or blocked I will loose 16000 rs.

Critic Critic
Link Copied

Depends on amazon, also what did you exactly ordered that you will lose 16k for pending/cancellation of order as you will get the money back in your card if orders are cancelled & if they are delivered late then it is not like some expired product with no value.

View 18 more replies
Deal Subedar Deal Subedar
Link Copied

Another query, how to contact Amazon if no response from them by tomorrow afternoon, can I chat from other account and ask details about this account.

Benevolent Benevolent
Link Copied

U will not loose any money, GVs will be cancelled, Mobile will be delivered.
But account is blocked forever. Other accounts are safe but do not purchase GVs
Statement upload does not solve issue, u will rcv another email that ‘’ address did not match…ask your bank to fax address to +44 ….UK number" even email will be from UK Amazon.
Sleep peacefully ’https://cdn1.desidime.com/emojis/medium/smi...ng’ class=‘e-moji’ alt=‘smile’ border=‘0’/>

Deal Subedar Deal Subedar
Link Copied

You are right, mobile is out for delivery. Hopefully it will be delivered. GVs if cancelled also I will be happy. Yes planning not to buy any GV for next 1 month atleast, only going to use for payments and normal purchases.
Got below reply yesterday

Hello,

Thank you for your response. We were unable to verify your ownership of the master card ending in 3251.

Please reply to this message and attach a recent billing statement for this payment card. Please ensure the following are visible:

- The last four digits of the card only. For your security, do not include full card or account numbers.
- Billing name and address
- If included in your billing statement, also include a phone number.

If you are unable to provide us this information, we may proceed to close your Amazon account for security purposes. You can expect a response from us within 24 hours of sending an email.

SBI statements does’t have address details, modified PDF to include address and mobile number details. Will reply them today, lets see what will happen next. Planning to replace card from SBI for safer side.

Deal Subedar Deal Subedar
Link Copied

Bro, your choice of thread title gave me a minor panic attack.
I received notification of this thread from DD and thought it is from Amazon and that my amazon account is blocked.
grin

Deal Subedar Deal Subedar
Link Copied

Sorry for the confusion, I will try to edit title.

Deal Subedar Deal Subedar
Link Copied

Small update, phone order got delivered, sent mail with proper address & mobile number updated. Lets see what they will reply.

Deal Cadet Deal Cadet
Link Copied

For those using VPNs, read an interesting report from Comaparitech, tons of users passwords were leaked recently almost 800+ GB worth of user data/credentials from 7-8 VPN providers.

If you want to use VPN, then setup your own VPN server on the Cloud. Free ones are the worst, it can be used to avoid sites using tracking cookies or to hide your location, but it’s not ‘Anonymous’,* Never use your personal Account credentials over any VPN network, any MiM attack will reveal your password as plain text.*

Helpful Helpful
Link Copied

>>
then setup your own VPN server on the Cloud
>>
@tristar
How to do that?

View 6 more replies
Helpful Helpful
Link Copied

>>
then setup your own VPN server on the Cloud
>>

How to do that?

Deal Lieutenant Deal Lieutenant
Link Copied

Same question!

View 1 more reply
Deal Subedar Deal Subedar
Link Copied

Got refund today morning. Still account under suspension.

Benevolent Benevolent
Link Copied

Did they tell you the reason for suspension?

View 2 more replies
Deal Newbie Deal Newbie
Link Copied

Heyy I’m facing same issue, can you please help regarding the same.

Deal Newbie Deal Newbie
Link Copied

Amazon really sucks bcuz of this. Suspending for no reason…. level ur thing up already!

Pro Tech Guru Pro Tech Guru
Link Copied

Was your account activated?

Same happened with my friend acc but he just placed phone order that is yet to be shipped and account is on hold @srini1973

Deal Subedar Deal Subedar
Link Copied
No. I did't bothered as its my dummy account.
Deal Newbie Deal Newbie
Link Copied

Whats gv?

Deal Cadet Deal Cadet
Link Copied

Gift voucher

replyuser
Click here to reply
Reply