Very pathetic Service

I had booked below Ticket for my mom, From Aurangabad to Mumbai, she is in old age and not able to walk, the bus drive instead of dropping her at Dadar T.T. Circle which was her dropping point, Also the arrival time was 6 AM But the bus cross Mumbai at 10:30AM. he Drive took the bus to Borivali and drop her at Bandra telling her we don’t go to Dadar T.T. Circle, where as its clearly mentioned on ticket dropping point - Dadar T.T. Circle

It was heavily raining outside, she faced lot of difficulties in getting Taxi, when contact Redbus they told we will look into it, without get confirmation or concern they mailed me saying “You raised a concern with us and we have resolved it. And we hope that makes you happy”

How they can send such mail when the issued is not resolved Very pathetic Service, didn’t expected from Redbus. I rate Redbus Zero “0” and will not book Ticket from Redbus nor recommend others.