Unreliable and misguided service- Stressful experience

Unreliable and misguided service- Stressful experience

I book international flight from Delhi to Johannesburg for two people and it didnt get confirmed at the same time. So I waited for few hours and received one email that ur booking didn’t go through with 2nd leg as airline is not operating the same. And GoIbibo will process the full refund.

When I called them they said dont worry will get it resolved.

Same night I got the PNR and e-ticket no as well.

Next day when I checked PNR on airline website, I got cancelled status .

I called again and found still this ticket is not confirmed. 15 days I called daily to customer care and every day they promised to resolved things in a day or two.

Neither they were ready to process refund nor giving the alternative flight. They made me keep waiting. And They didnt resolve till we started for Airport.

Finally I got another PNR ticket which was not in synch with Airport guys system.

Again at airport we waited for 1 hour to sort out this issue.

Airport guy also said this Goibibo.com guys are really stupid they dont know how make confirmed trip. He had faced this issue many time with Goibibo.com in past weeks.

It was very stressful where neither you are getting ticket refund nor alternative ticket till you at the counter of airport.