Trai has no power to act on consumer complaints against telecom operators.

Chauhan said the TRAI Act,1997 does not envisage handling of individual consumer complaints by TRAI.

“However, complaints received in TRAI are forwarded to concerned service providers for appropriate action. TRAI has mandated all Telecom Service Providers to establish a two-tier complaint/grievance redressal mechanism for handling consumer complaints,” he said.

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