Totally disappointed

A big zero rating for this company snapdeal is really pathetic n useless, for the 1st time I placed an order that was a fastrack watch, it took 20 days to deliver n once I received the package was OK but the watch inside the box of fastrack is totally broken the panel plate inside the watch is broken.
and it looks useless, Wen I called customer Care they disconnected the call once n second time placed my call on other extension, n third time another person says systems r down..
totally disgusting services from snapdeal ..