Timtara Order: 10309320 17Aug2012 Not Delivered

I have ordered two V Guard Voltage Stabilizers on Timtara website on 17 August 2012.
Order number is 10309320. As of today (20 September, 2012), I see that the order is awaiting shipment on Timtara website.

Raised a ticket no. 41458 on 12th September stating that its almost a month since the ordering. But there is no change in the order status.

Is there any ombudsman concept that I can refer to and get things working with Timtara ?