Timtara neither delivered nor refunded...

Well, its been 5 months…
1) I’ve ordered a Fastrack watch – Price: Rs.1888 – Used a discount coupon and bought it for Rs. 1384 – on Timtara on 29th March, 2012 Order ID: 10226266… When the status of order did not change from “awaiting shipment” for a long time, I’ve called them more than a couple of times with an assurance that I’d get my item asap… After third call or so, I was informed they would initiate a refund as they couldn’t provide me the item, I agreed with the same… This happened in the first week of May, 2012…
From then till now, I’ve called them more than ten times and every time got the same response – that they are forwarding the request to concerned dept. and I’d get back my money in 5-10 days…
Its been more than 100 days since they’ve changed the status from “awaiting shipment” to “Payment refund pending” and that’s all that happened all this while…
2) While the above ordeal was happening, my friend ordered a camera – Nikon S3300 @ Rs. 6710 after discount – on 17th July 2012 Order ID: 10290622… It is still “Awaiting Shipment” even after 6 weeks…
Due to the product range and pricing, I wanted to come back to Timtara again and again but one (two) horrible experience like this is enough to drive me away from it…
I was never shy to online shopping, but now I’d think twice to buy anything…
I’d request timtara is resolve the issues immediately…
Thanks,
Krishnakanth,
[email protected],
9885302824