timtara.com is not refunding my money.

Dear sir / Madam,

I placed one order (order #10241492 dated 22-may-2012) on timtara.Com. The order was for lg mc2149bb convection 21 litres microwave and I paid rs. 8290/- For this through debit card (bank – axis bank, satyanagar, bhubaneswar) . Since then I am regularly contacting timtara team to check the order / Refund status. I raised so many complains and I didn’t get answer to even single complain. I called 15-20 times to trace it and every time I was told that they are initiating the action and I will receive e-mail about it. But neither any action was initiated nor I received any e-mail or any type of update. Each time I call their customer care, I felt that they even don’t know what happened after my last call and customer care representative promising to initiate the action freshly. Due to all this, I decided to cancel the order. I sent many e-mails, made phone calls raised complains. But same story continued again. Every time I made I call, I was told that they are freshly initiating the cancellation request.

Suddenly one day I checked the status of my order on internet, and it was changed to “payment refund pending”. I was relived a bit. But after 70 days from the status change also, I have still not received the refund. Again I made calls, raised complains, but same story…………….

I am a regular buyer from other online sites. But I never faced any such issue. This is my worst experience. I am very much frustrated with timtara.Com. They are very un-professional and un-coperative people and doesn’t care about their customer problems.

Please help me in getting my money back.

Regards,
anoop ranjan samal
niladri vihar, bhubaneswar
mobile no – 9776053210
[email protected]