The worse support and refund Policy
HI EveryOne,I have booked a flight on MMT before COVID19 in march , the flight was with Vistara Airline, and flight got preponed by 3 hrs, hence when I called Vistara CC they have agreed to cancel the flight with FULL REFUND, and I thought I will get the full money from MMT also but my bad the MMT didn’t refunded and as the situation got worse due to covid I was not able to connect with MMT several time I tried to call but no response neither any direct mail or they even not responded, all last some how I manage to send email them they given automated reply that they will process I am eligible to get refund, they were showing that I have completed travel on their so called self management page.
After so many mail and proof I send to MMT I finally got money refunded into MMT wallet that due after 500 deduction.
Till date I am not able to get call back and direct communicate with Customer service they just disconnect on IVR call
The refund I got is not the full amount and it should be in original payment mode not in MMT wallet. kindly give me full refund, Why not one is taking call in MMT, when there is an urgent case, I think this will be the last transaction for me with MMT utterly disappointment, no call back no support just looting the money. pathetic
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This isn’t the first time. In fact when I was thinking of using online ticket booking sites, I first checked the reviews and some of them had to file charges to get back their money.
These sites are thieves and their illogical terms and conditions are hidden in long long paragraphs with tiny words.
Hope some wise dimers can help you out in this predicament. Tagged androgame, rajrocks and some senior dimers, they might have some advice.
Even i have no clue whatsoever about what happened to the refund for my Bali ticket which i bought from Cleartrip. I too cancelled way back in March n the flight company agreed for full refund, before the covid situation! They just don’t respond, its a total mess.
All these Airlines companies and agents are misusing Covid cause.
They should reply to email, delay understandable.