Swiggy denied to give compensation for missing items
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I reported an item missing in my order to swiggy customer care but they denied my claim saying that they can’t substantiate my claim. I feel bit frustrated because of their response. Is there anyway to complain them to higher authorities or consumer court. Is that worth the time??
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How many orders have you placed in last 30 days and for how many of them did you raise complaint for (any sort)?
15 orders. 2 complaints one because of spoiled food
Does all credit cards offer chargeback feature?
Search for INGRAM and file a consumer complaint. Did it 10 days ago and got my money 7 days ago.
No need to beg them on twitter/fb govt sends them notice
thanks, but the helpline number 1800-11-4000 when dailed says check your number. I wanted complain about mobikwik fraudulent trasaction of 1100
I stopped ordering from Swiggy from last month when they delivered wrong item. When I complained them on app after opening the package they asked me to upload pictures.
After uploading pictures they sent me a message that they would reply me within six hours that too on email. Then in email they wrote they couldn't substantiate my claim and asked me to rate restaurant on app and refused to make refund.
When I raised it on twitter got the same reply.
So I have stopped ordering from Swiggy since than.
They have become pathetic in customer support no option of calling no option of raising dispute again so why should I pay them to eat food of their choice.
#Boycottswiggy
Swiggys customer service (especially chat) is so poor that they will take 20-30 mins to understand the issue properly and then eventually asked me to email to their support team because the chat team was not authorised to take any action.
Zomato now has an option to get a call from the associate within a minute or two. I found that a lot better.
Chargeback if you paid via cc. Not worth the time though