Swiggy delivery agent scammed me

The delivery agent scammed me

I had ordered fried noodles from imperial hotel on Feb 27th, 2023.I paid delivery agent 229 rs online via upi.He claimed that he didn’t receive the amount, though the amount clearly was debited from my account.I showed him too but he refused to accept that he had received the money and ask me to pay again.I told him , there might be an issue on his app but he refused to leave.I again had to pay him 229 rs via upi.He also claimed in case the amount comes swiggy will refund my money back.It has been 3 days, swiggy is not refunding my money at all.I had complained on 27th February, to customer care and they acknowledged and reassured that I will get the money.I didnt receive yet.So i again tried to connect to customer care.The customer care agent whose name was Ekdisha, was highly stupid and uncooperative.She told me that I cannot ask for resolving this issue as 24 hours had passed.She also asked me for screenshot of my voice talk.I argued to connect to Supervisor, who too asked me for details and later verified it.He assured I will receive the refund in a day.I haven’t still received it.They are hiring goons who intimidate us to pay for an order already paid by spinning stories and their customer care is most unpleasant and unprofessional. They just dont want to work.I will demand from Swiggy management, that if a customer has an issue , then they must resolve it within 24 hours.If they cannot resolve it, then they cannot fix a deadline of 24 hours for us and blame the customer for raising the issue again.229 rs is hard earned money, and its my right to get my money back.Why should I pay the price for a criminal they hired, who is fooling and extracting money from innocent customers?Its such a big platform and they are reluctant to refund 229 rs!God knows, what would they do if the amount is higher.