snapdeal = chordeal

hello
after coming to know thier 50% off on sunglasses i bought a fastrack sunglass(http://www.snapdeal.com/product/fastrack-ultima...)
its not aviator as they have mentioned in thier website and it is so small and dont look good
so i wanted to send it back and contacted them and now they are refusing to refund
here is the email

Snapdeal, Dec 01 11:31 am (IST):
Dear Nithin,

Thank you for contacting Snapdeal.com. We appreciate the opportunity to assist you.

We express our sincere apologies for the inconvenience you may have experienced.

With reference to the order number (801485050), we would like to inform you that the Sunglasses come with a standard size so we are unable to assist you with a replacement or refund in this case.

Please feel free to contact us for further assistance at our customer care number +91 92126 92126 / 011 45371100 or email at [email protected].

Regards,

Snapdeal Helpdesk

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1. India’s leading ecommerce platform with more than 17 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

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Visit Now: www.snapde...om
Follow us on; http://www.facebook.com/Sn...al, http://twitter.com/#!/search/sn...al

Nithin, Dec 01 11:26 am (IST):
what?
how can it differ in size with my other sunglasses?

its not suiting me well

how can u say that you wont refund ?

Snapdeal, Dec 01 11:25 am (IST):
Dear Nithin,

Thank you for contacting Snapdeal.com. We appreciate the opportunity to assist you.

We express our sincere apologies for the inconvenience you may have experienced.

With reference to the order number (801485050), we would like to inform you that the Sunglasses come with a standard size so we are unable to assist you with a replacement or refund in this case.

Please feel free to contact us for further assistance at our customer care number +91 92126 92126 / 011 45371100 or email at [email protected].

Regards,

Snapdeal Helpdesk

---

1. India’s leading ecommerce platform with more than 17 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

---

Visit Now: www.snapde...om
Follow us on; http://www.facebook.com/Sn...al, http://twitter.com/#!/search/sn...al

Nithin, Dec 01 11:23 am (IST):
i m not saying it is wrong product
that sunglasses is too small

so its not fitting my face well and looks awkard

Snapdeal, Dec 01 11:20 am (IST):
Dear Nithin,

We value your order at Snapdeal.com

Please accept our sincere apologies for the inconvenience you may have experienced.

We would request you to kindly send us the images of the wrong product received by you so that we can investigate the matter further.Also, this will help us in taking it ahead with our logistics partner.

We understand your feelings attached to your order and regret that your shopping experience with Snapdeal.com has got compromised.

Request you to kindly treat this incidence as an exception we follow, as we want best satisfaction levels for our customers.

Please ensure that you send the images within 24-48hrs after receiving this email

Please feel free to contact us for further assistance at our customer care number +91 92126 92126 / 011 45371100 or email at [email protected].

Regards,

Snapdeal Helpdesk

---

1. India’s leading ecommerce platform with more than 17 million subscribers

2. More than 1Lakh products from 2500+brands

3. Free shipping across India to over 4000 towns and cities

4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards

---

Visit Now: www.snapde...om
Follow us on; http://www.facebook.com/Sn...al, http://twitter.com/#!/search/sn...al

Nithin, Dec 01 10:57 am (IST):
its not as showin in figure
too small for my face

Nithin