<< resolved , see my comment at the end>> SBM BANK ACCOUNT FREEZE - any way forward?

This account was opened via indmoney when i opted for deposit. Since then  i have completed 2yrs deposit period and after maturity i reopened deposit account with monthly interest. Last september 11th i received communication to do vkyc which did, went well. On 1st of September 24, i thought i would transfer interest amount to other account. So i logged in and tried to do transfer,  but i got a msg that my account is freezed. I contacted customer care and they said i need to kyc again which i did and received a mail that i can continue my transactions as usual. But to my surprise account is still freezed and CC started giving jnan. So i wanted to escalate to nodal officer and sent email, nothing happened and i called their nodal number and security picked up call and said he cannot transfer and and the number will be with him and he can only pass message if i tell my name & number. 

I again sent email to principal nodal officer no response and when called same scene, security picksup the call. 

So no help whatsoever, this has been going on for a week or so and i think i reached the highest in SBM bank , the principal nodal officer, yet nothing happened.

Now i had a taste of their service, but dont see any option to get my money and account unfreezed.

Rbi ombudsman complaint can only be given after 1 month. Until such time am i stuck or any other way or wait for the mercy of bank?

Any guidance is highly appreciated and 4L stuck with them.

Note: its online account and the branch it is attached is mumbai. 

For every email to customer care , nodal office, principal nodal office, they just open one SR and close it next day. Very sad 😔