https://www.desidime.com/comments/permalink/10190092
This is how their system is designed, try contacting customer care and explaining this. Hope you get your 300 back.
SBI CB card cashback reversal issue
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I have made purchase of around 1.15 lakh in a statement cycle so they gave 5k cashback as per their upper cap
but after few days after statement generation i got a refund of around 6k for which they reversed my 300 cb and debited same amount in statement
since my total transaction were 1.15L deducting 6k will still have 9k extra eligible txns , ideally they have picked up next txn for cashback
did anyone have any experience dealing in such case with SBI?
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https://www.desidime.com/comments/permalink/10190627
thanks for inputs !!
will try for sure, let' see
will update
will try for sure, let' see
will update
https://www.desidime.com/comments/permalink/10191964
I also had a similar issue, though just a little more complicated. Complained to RBI Ombudsman and the whole process nearly lasted for 6 months. While the RBI has directed them to credit the cashback 2 months ago, I'm still waiting for the credit. Since your case is simpler, I hope the SBI customer support rep would be of help. If not, then RBI it is.
I've been heavily using the Cashback card since it arrived and here's my suggestion. If you hit the upper ceiling of 5,000 cashback, don't do anything for that statement cycle. Delay the refunds or get it somewhere else (if possible) since they can do absolutely anything and blame it on their "system".
Let me know if you need anything else.
https://www.desidime.com/comments/permalink/10193023
sure, will try and update
https://www.desidime.com/comments/permalink/10192062
The L1 team won't help you. You will have to escalate issue to Nodal officer
https://www.desidime.com/comments/permalink/10391908
How to reach SBI customer care? My annual fee is not yet reversed, even though I fulfilled 2 lakhs annual usage
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This is how their system is designed, try contacting customer care and explaining this. Hope you get your 300 back.