SBI Card Malpractice(drive against balance deduction by SBI Card for used reward points)lets raise with RBI together.

@narayana1dd249 @narayana1dd249 @karanoshan @deep @DesiDIMEDealer @kukdookoo @digyvijaykr @monu.tanwar123262 @urmila.contact @IndianDimer @rockhandsome @P_A_N_K_A_J @HasdaChehra @some1anywhere @guest_999 @jambui @Sidhi.Baat.No.Bakwas @MrKool_JJ @dexter_greycells @AmyG @Imrahul @U_know_Naushad @Demon_slayer @Oldest_Newbie @bikidas2060 @irajnish @maddydilip @demerius2020 @Dealo @akki.akki @Gulag-Survivor @robinsharma1681852 @shayu

@sandeeppandey23 @sandeeppandey23 @quantum @sauravDD @gdeal @Scorpion

The policy came in September 2022. They emptied my reward points earned before, thereafter and that's not enough charging my card too. They are deducting multiple times to what they credited so this anomaly, but they are acting as if they are unable to understand what I am explaining in each and every correspondence I did with them so far including their twitter team.

During the last sale on Amazon I got around 600 rewards points, but now they have reduced it to only 90 points.

Whenever one opens sbi card app, they first takes acceptance of customer and then proceed further.

There they have intentionally marked that they can deduct balance against excess points credited.

However it is true that they should not have credit reward point for such transactions. But now this is in their regular practice to credit reward points first and deduct balance later.

Absolutely. If I was an RBI ombudsman, I would fine them crores in fines. 🤣 But I am just an ordinary customer. Enough is enough. I also waited for around 6 months and points were very stable. As soon as I redeemed, they deducted 350 from the 500 gift voucher I had redeemed. Profit of just ₹150. Thankfully I had looted them with instant discounts a lot this year (phone, microwave oven, grocery) and got ₹500 Zomato voucher also for add-on card and soon 3 months Swiggy One.

I have trashed them on Twitter angrily many times for this malpractice. I wish everyone would tag relevant people and rant on Twitter.

Sadly, raising this issue with RBI ombudsman is unlikely to have any impact because like any treacherous cunning crafty cheating company, they put his clause in Terms and Conditions. So RBI ombudsman simply says in not so simple words but basically they mean "Case closed as this is an incident of you (the customer) not agreeing with T&Cs. Can't do anything about it." Doesn't mean we shouldn't try. I will try filing RBI ombudsman complaint but only after my other more serious complaints with SBI Cards are resolved. 😅

Try card closure request bhai.

I stopped redeeming points.

I have had the SBI IRCTC card for 7 years and have been recently close to cancelling it / replacing with SBI SimplyCLICK due to various issues. Now I think I'll stick to it 😅

i paid everthing around 1200,deduction  happened thrice, closed the card atlast.

I stand with you and support you fully for this stand against malpractice of SBI CC.

how much they deduct for 500 points?

If you really want that more and more people should write to RBI, Pls write a step by step tutorial for same:
Draft a full length email that should be written to RBI highlighting SBI's mistake etc. 
So that masses may copy paste and raise separate tickets, only then SBI will realise it's mistake.
tag me/others again once the steps/tutorial is complete

Sbi card earned profit of 549 crore for December quarter I really hate this credit and deduction policy i am victim of this illegal activities more then 3-4 times if this incident happens in usanppl might have made them bankrupt but yeh to india hai sab ko adat hai nai hai unko ho jayegi

I am with u and I wana fight 

best answer for them is mass closing of cards

i have done mine

Absolutely, moreover at some cases I have noticed, the redemption is taken at .20p and balance is deducted equivalent to .25p. moreover simply click is fee based card, they have reduced all benefits but fee is intact. These are my few observations, I also had 8k around points wanted to redeem them, but after 5-10days it became 6k around points and after 2-3 days, it reduced to 800 points around. It's just i didn't redeemed it this time otherwise my balance would have also be forfeited.

I raised issue to cc and asked them to close the card since benefits are reduced, got a call, and while I was talking, cc said sir some 700rs around was charged to you in September, we can reverse it. I was shocked, these were finance charges either of redemption or of late payment which i don't remember so I said ok reverse it and couldn't talk further that time waited some days got 777rs back.

Bruh I am with you on that 🤝 👍 Most of the PSUs retarded clowns provide generic answers shamelessly or issue countless tickets one after another until customers give up and stop pursuing.Bunch of incompetent & callous A-holes!! 😡

Post the complaint you made to sbicard like a template here. If people who want to complain now or in the future can just copy and paste with modifications.

The main reason people don't complain is the daunting task of structuring their complaint. If that's available they be more inclined to make a complaint as soon as possible.

Also people who have went through escalations all the way to the principal nodal officer of the company and waited 30 days without no resolution, can only go to rbi ombudsman.

Is this issue limuted to simply click only or any other card is also impacted. Especially sbi cashback. I dint checked my statement in detail and simply paid the outstanding amount whatever is asked.

Post it on Twitter (X) and tag SBI accounts, they'll revert faster.

Quoting my twitter post, post your issue too with all available proofs so that they shall feel some sort of usurping pressure.

https://twitter.com/bsainarayanrao/status/17471...

https://twitter.com/bsainarayanrao/status/17501...

they activated some deactivated sbi cashback cards and added debit in it like is this even legal?

Please send email to [email protected] with following format(ommit/edit as needed). Please attach the followings with email

Please attach a copy of the 1st complaint.(Pointer 5)If Done Via App atatche email screenshot of acknowledgement

please attach a copy of the reminder mail if sent.(Pointer 5)

Please chnage SUBJECT MATTER OF THE COMPLAINT(pointer 6) if you know something better

Please attach a copy of the all the reply emails.(Pointer 8)

Please attach a copy of the final resolution mail if any.(Pointer 8)

Write name of all documents/attachments in pointer 11

Format

Dear Sir,

Sub: Complaint against SBI Cards & Payment Services Limited.

Being aggrieved the complainant named herein has submitted a

complaint with the above referred Credit Card Company. Details of the complaint are

as under :

1. NAME OF THE COMPLAINANT ………………(Your Name)

2. FULL ADDRESS OF THE COMPLAINANT ……………………(Your Address)

PIN CODE …………………

PHONE NO. / FAX NO.……………………

3. COMPLAINT AGAINST: SBI Cards & Payment Services Limited, Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower,

E-1,2,3 Netaji Subhash Place,

Wazirpur, New Delhi.

PIN CODE 110034

4. PARTICULARS OF BANK ACCOUNT: Credit Card

5. (a) DATE OF REPRESENTATION BY THE COMPLAINANT TO

THE BANK ……………………… (Date of the 1st Complaint)

(b) Whether any reminder was sent by the complainant? YES /NO

6. SUBJECT MATTER OF THE COMPLAINT

SBI Card Polic implemeneted maliciously

7. DETAILS OF THE COMPLAINT

SBI Card has implememented following Policy maliciously.

SBI Policy: Reward points accrued on offer eligible transactions will be forfeited.

Reward points will be forfeited for all transactions done during offer period and considered for Offer

computation. At the time of forfeiture in case the Cardholder has inadequate Reward Point balance, then

an amount equivalent to Reward Points to be Forfeited will be debited from the Cardholder’s account.

SBI Card credits reward points for inelligible transactions and forfeit these reward points after 5-6 months(no specific time period).

By this time Mostly I would have used reward points and SBI Card starts levying charges(rp forfeit for cbk offer).

This is actually a malpractice being followed by SBI Card to generate more revenue. It is causing lot of trouble for me as

I cannot keep track of reward points credited for inelligible transactions and SBI Card never gives details about reward points

which will be forfeited letter.

8. (a) Whether any reply (Within a period of one month after the

bank concerned received the representation) has been received?

YES / NO

(b) Whether the representation has been rejected: NO

(c) Whether the complainant has received any other final decision of

the bank?

YES/ NO

9 NATURE OF RELIEF SOUGHT FROM THE BANKING OMBUDSMAN

Direct SBI Card to change implementation of policy as below and refund the charges levied(Reward Points will be forfeited for all transactions done during offer period and considered for Offer computation).

SBI Card should not Credit reward points for inelligible transations.

If by any mean, Reward points for inelligible transations got credited to customer account,

SBI Card should forfeit reward points within same billing cycle.

If SBI Card is unable to forfeit the reward points for inelligible trasanctions within same billing cycle,

SBI Card must not forfeit the reward points later.

10. NATURE AND EXTENT OF MONETARY LOSS, IF ANY, CLAIMED BY THE COMPLAINANT BY WAY OF COMPENSATION Rs.………… (put your amount)

(Please enclose documentary proof, if any, to show that such loss is

actual loss caused as a direct consequence of alleged omission or

commission of the bank)

11. LIST OF DOCUMENTS ENCLOSED.

12. DECLARATION

1. I/ We , the complainant/s herein declare that:

(a) the information furnished herein above is true and

correct; and

(b) I/ We have not concealed or misrepresented any fact

stated in aforesaid columns and the documents submitted

herewith.

2. The complaint is filed before expiry of period of one year

reckoned in accordance with the provisions of Clause 13(3) (a)

and (b) of the Scheme.

29

3. (a) The subject matter of the present complaint has never

been brought before the Office of the Banking Ombudsman by

me/ or by any one of us or by any of the parties concerned

with the subject matter to the best of my/ our knowledge.

(b) The subject matter of the present complaint is not in

respect of the same which was settled through the Office of

the Banking Ombudsman in any previous proceedings

(c) The subject matter of the present complaint has not been

decided by any forum/court/arbitrator.

OR

The subject matter of the present complaint is pending

since (please mention the date when the matter was filed)

… .. before …… (*Please mention the name of the

forum/court/arbitrator before whom the ) and the

proceedings are likely to take longer time in its final

adjudication as contemplated in Clause 13(4) (c) of the

Scheme.

4. I/We authorise the bank to disclose any such information/

documents furnished by us to the Banking Ombudsman and

disclosure whereof in the opinion of the Banking Ombudsman

is necessary and is required for redressal of any other

complaint or our complaint.

5. I/We have noted the contents of the Banking Ombudsman

Scheme, 2002.

Yours faithfully

(Signature)

(Complainant )

We know that SBI reverse reward points for discounts offered on sale on Amazon / Flipkart. But do they reverse for offline SBI card discounts on phone stores as well?