BSNL Sarvatra: Free Wi-Fi roaming service for FTTH customers.
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- Bharat Sanchar Nigam Limited (BSNL) announced the launch of its new Wi-Fi roaming service (Sarvatra_BSNLWiFi service) to all Fibre-to-the-Home (FTTH) customers.
- Users can enjoy seamless Internet browsing even while roaming using your FTTH account in any Hotspot zones of BSNL.
- Additionally, BSNL FTTH customers can enjoy high-speed Wi-Fi connectivity at selected Wi-Fi hotspot locations also.
- To access this free WiFi roaming service, BSNL FTTH customers should complete a quick registration process by using URL https://portal.bsnl.in/ftth/wifir...ng.
This service is free without any additional charges.
Terms & Conditions:
- BSNL shall ensure that seamless Wi-Fi services are made available to you at all the BSNL FTTH ONTs having open Wi-Fi SSID;
- BSNL shall not charge any billing for usage of Open Wi-Fi SSID by authorized BSNL customers to your FTTH account;
- BSNL shall guarantee your subscribed FTTH plan speed irrespective of the number of connected authorized BSNL customers to ONT.
- BSNL shall ensure security of your FTTH user credentials;
- Maximum number of Guest users may be limited by the BSNL from time to time;
- BSNL shall ensures that the Guest user shall not have access to alter, misappropriate or cause any damage to the ONT;
- I understand that, if any misuse of the Guest user, I shall not be responsible/ prosecuted. It is the responsibility of the Guest user only;
- I understand that, I shall not change/modify/delete the Open Wi-Fi SSID
(BSNLWiFi_Roaming) credentials created by BSNL in my ONT; - Regular software/security upgradations may be done by BSNL as and when required;
- I understand that, I have the right to revoke my consent at any time in the manner specified under the Privacy Notice, and such revocation will not result in penalty or loss of benefits to which I am otherwise entitled by the BSNL;
- I understand I have the right to cancel my FTTH connection at any point of time without giving prior intimation to BSNL.
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Govt owns 100% of BSNL and 34% of Vi. They can easily have a network sharing arrangement with BSNL users enjoying Vi 4G and Vi users enjoying BSNL network at remote locations. Win win situation for both.
But they would not do that as it would harm the interests of someone very important.
Everyone in India has prior experience with BSNL services, either directly or through their parents, whether good or bad. As BSNL focuses on brand image revitalization, it’s crucial that they clearly communicate whether efforts have been made to improve the customer service experience. If they’ve revamped their support systems—through better training, hiring knowledgeable staff, faster response times, or more accessible complaint and escalation channels—it could help rebuild trust. In an industry where customer service directly impacts loyalty, these improvements need to be highlighted.
Poor customer service was one among the main reasons many, including myself, decided to disconnect from BSNL FTTH. If they’ve truly addressed these issues, they should make it known, as it could help retain current customers, bring back old customers and also attract new ones.
Recently, when I visited the BSNL CSC to submit my FTTH termination request (yes, you have to visit in person with a written application to downgrade or terminate your FTTH plan), the officer in charge was on leave, and the bill payment staff managing things in their absence had not been given the authority to sign the acknowledgment slip.
Additionally, when there was a working BSNL landline connection at our house, when trying to get help from the local exchange, the JTO was either on lunch break or on leave. It seems like these high paid officers aren’t regularly at their desks, often handing off responsibilities to subordinates who are left to manage in their absence. Given the relatively low workload, I wonder if this absence is due to a lack of accountability or just poor management. This poor customer experience needs to change.
With the right quality of service, I wouldn’t mind switching back to BSNL to support them.
I agree with u. I am a BSNL postpaid/Broadband user since more than 10 years.One of the reason being lack of any credible options a decade back 😉.But now I have few other options available to migrate to other operators (read Jio).
But I hesitate to do so because the FTTH in my area is quite good. But once there is any issue with the internet, then it takes days to resolve it.
Now I just lodge a complaint at
https://selfcare.bsnl.co.in/tungsten/UI/facelet...
It is a small baby step in bringing about transparency but BSNL surely needs to upgrade its customer relations to allay the increasing cynicism as is evident in the comments of this thread by dimers.
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Masterstroke. Now no need to upgrade to 5G , just use their wifi
Govt owns 100% of BSNL and 34% of Vi. They can easily have a network sharing arrangement with BSNL users enjoying Vi 4G and Vi users enjoying BSNL network at remote locations. Win win situation for both.
But they would not do that as it would harm the interests of someone very important.