regarding refund for missing item

my friend also purchased Their online shopping experience is horrible. You have to make ten calls for the amount to be refunded. And each time you get a waiting of ten to twenty five minutes to talk to the customer care. Please DO NOT BUY. They are practically completely useless and shameless. They need to learn from Amazon and Flipkart. I uninstalled their app after going through this truly pathetic and blood sucking experience.