Refund miscommunicated

I have ordered two products. Refund request is to be requested on mytra account. And it is already updated in there previous data. But again they refund it in my myntra wallet. There delivery boy mr Sagar also communicated the same that you will get it in the account. For that you will get an mail and you have to farward your account details. After this communication there is no such mail and they created the amount in the wallet for one product. The story was not over yet. They only credit the amount for one product and when I call again then a lady ( I don’t remember the name) told me that we can change it and she has no sense to talk with customer. Once it escalated to dipsy, she said for the second product we can not change the refund request. I don’t know such a huge brand retain there customers like this what would happen in future. It really ashamed me. And for the next I do not even dare to order from myntra. Guys you all also please be aware of such things. I troubled by myntra but I don’t want that they can trouble you also. Worthless, pitty, miscommunicated chain….service. Hope myntra seniors feel ashamed and contact me for refund.