PSA: Do not buy from Samsung India Store

i was about to order from samsung store online.

thanks to DD platform i read your PSA, and thanks to you aswell.

Buy from local Samsung Official Store, they do provide similar/better deals.

Also mention in which city you ordered? Whether the tracking number is shared with you? What is the status/location/city as per tracking details on xpressbees website?

I have mentioned the status above. Still here are the other details.

Shipped from Bangalore to be delivered in Bangalore. 

I have the tracking number. Status is "in transit" for past 24 hrs. I don't know where they are transiting it to. I can only assume the status is still Bangalore. 

 let me mention this as well. The charger was in the same order. The tracking number was different just by 1. Both were at the same transit location as per XpressBees. 

Samsung - to show off they were doing something - cancelled the charger and returning from that transit location. While the phone again at the same transit location wasn't cancelled and instead sent on a 24 hr trip to somewhere. 

Xpressbee is slow. generally shipping happens  on priority wise, how much dey get pay per consignment, delivery items in area.

If one bad thing happens, it does not mean they are always bad.

I have placed many orders from Samsung, and they deliver very fast.

I once placed an order in the morning and received it in the evening.

With our not-to-take risk mindset, we don't try official websites and stick only with Amazon and Flipkart.

With every site, there are exceptions, even from Amazon and Flipkart. I ordered on 12th and it was delivered on 22nd from Amazon recently.

Sites are not rice that you check 1 grain and decide everything that is too reputed once.

Faced similar experience with samsung store last year.

I cancelled the phone order, they promised that the order was cancelled successfully.

It took them another month to process my refund. That too after multiple mails and calls.

They even blocked my number from human interaction on IVR.

I have bought at least 4 products (S23, S22 Ultra, 55" LED TV, BT headset) from Samsung Shop app / corporate website and I had a 5-star experience especially when it came to deals / pricing. In fact, that is my #1 recommendation if you plan on getting a latest Gen Galaxy since they will offer an upgrade bonus of 8-10k over and above the value of your old phone.

It is sale season. There must be a manifold increase in orders to be delivered. It can take time. I got mine on the next day though it said same day delivery. You don't get to track your order for a day and you cancelled it. That to me appears impulsive. Some empathy and patience can go a long way. Reputed businesses do not need to scam / defraud you. They are already earning enough from selling to you legitimately.

Delay's is fine man plus you get free insurance from Servify

I also had horrible experience with Samsung Online Store last year on purchase of Galaxy F23. They promised a free adapter but then cancelled it after purchase. You can check my post here: https://www.desidime.com/discussions/samsung-cheating-customers-by-cancelling-free-adapters-from-fab-grab-fest-sale

Well with Samsung CC you get 20% discount and here they use bluedart which is reliable so it's more of a courier problem than their service or I should say they are not much trained to handle this situation. Also when I cancelled a product it took a week for refund and refund was neft not reversal.

My experience is good with samsung online store, 5-6 orders received without any problem though Shipment were through Bluedart.

You can raise the complaint with samsung itself instead of just relying on courier company.

Same with me delivery within 2 days, but delivery after 6-7 days after many complaints, and Samsung is shipped always cheated courier partners like Xpress Bre.., Ekart, etc...  

Same with me even Ekart is not given any customer support email/contact.

Appreciate you sharing feedback, but there isn't one platform that wouldn't leave some buyers frustrated. Sad this happened to you, and I get the frustration.

I ordered on 18 October and delivered on 19 oct by bluedart.. superfast service.. Xpressbess sucks though

Samsung is crap service. There are lots of problems. I'm not tired and won't write an essay here 

DM me for Referral. 😄

Me also has bad experience on samsung

Why are you worried? Why can't you wait for few days? People like you should just go and buy from from store by paying extra.

When parcel is in transit it is not possible to cancel item everytime.

I bought moto g54 from fk 13 days before , they took 13 days to deliver the phone. Original delivery date was 3 days. Now someone like you will say dont use fk.
I am not doing stupid circus like you. It happens, it's hard to track when you got way too many parcels.

Stop buying online and go offline. This is the only suggestion for you.

P.s. last year placed order from Samsung store and they took 14 days.

Update on this: After travelling through I guess peak Bangalore traffic, the product was found in some XpressBees hub. Samsung support debated that even Amazon couldn't deliver product so fast before accepting to initiate Return to Origin (RTO). So, the refund will take another 7-10 days. Ordered the phone through Amazon to be delivered by 9pm today. 

Update on this: Amazon has delivered and exchanged the product in record time. Just 5 hrs. 

Ordered a phone with priority next day delivery and a tablet without priority. Phone was delivered a day late. 
Tablet was supposed to be delivered in 16 days. While placing the order, one of the color was unavailable so I choose from the ones available. Later app showed option to change color, I did. Well that pushed the delivery day by 5 more days (It wasn't mentioned anywhere that changing color will delay shipment or I wouldn't have). Anyways, its been 21 days, tablets hasn't even shipped yet.