Product Not Delivered

Dear Sir/ Maam,
I ordered on 10/11/2012, a “BSNL Penta Tablet WS702C With Calling” of price Rs. 6349/- which was coming to Rs. 6648/- including shipping cost, using my credit card. Order Number-10352052. But till date (04/12/2012) no shipment from timtara. When ever I check on their website for the past 3 weeks or so, it shows the status as “Awaiting Shipment”. Even when I call the customer care they say it will be delivered by 24 working hours through actually nothing happens. Even I repeatedly raised complaints on their website but they do not even bother to reply back. I am very desperately require the product these days but timtara is not delivering. I am suffering just because of timtara’s negligence and not delivering the product on time. What’s the use if I do not get the product on time. Pls help me to either get the product delivered or money back such that I can get it from some other vendor quickly.
Thanks,
Debdeep Singha
Kolkata