Poor delivery experience in Chennai- Unsafe for women to make orders and collect

If there was something below 1 start i will adapt for it. Worst ever experience my family had with first cry delivery partner. The order was made-it was a big package- we live in chennai- my wife ordered for our kids bday- the delivery guy came- he was not able to find the location- my wife shared google map location- he came in a different route and he was confused- to avoid further more confusion my wife walked two streets to collect the baggage- and he shouted at her as though we are their servants- zero basic respect- my wife felt he is vulnerable so she refuesed to collect the package- next day customer care approched and they spoke decently hence my wife accepected to collect again where customer care said it will reach before 6pm-hence she took leave again to collect- we dint get the material- next day morning there was a msg from First cry that there is a delay for further clarification call delivery manager- on seeing that my wife called the number- where the manager started shouting on why not pick up on the first day itself- when she tried to explain he was not ready to listen- further he adds that driver will speak like that only you have to adjust- further he says he cannot deliver the product- so we cancelled and escalated the issue to first cry customer care- and it is more than 1 week still no updates from customer care at first they said they will come back in 72 hours, till now nothing happened. The delivery partner who i had connect with in Chennai lack quality of basic decency and they dont even know what is professionalism and I dono how first cry designate someone as delivery manager- who is not even ready to listen to the customer side and behaving as though he is giving something for free.