Please refrain buying from pepperfry, worst company

Write to them and tweet them. Or go ahead and file a case in consumer court.
The problem with PF is
1. they do not own up their seller’s mistakes
2. they have no control on their sellers

You must buy only branded items like Nilkamal, style spa,..etc
Bought two Mattresses this month 1-Nilkamal and 1-Clouddio and both are as shown in pics and quality as expected.
Although Clouddio is their own brand and no reviews available still took a plunge as the discount was huge. Now I can say their brand mattresses are good.
Delivery took almost 20 days with no tracking till items reach your city..

Also, they don’t have a cancellation policy and their customer care would not entertain you. They don’t even forward the call to their superiors on request. I ordered a bed and wanted to change the payment method by cancelling and placing the order again. They denied cancellation even within 15 mins of the order placing.

I already boycotted Pepperfry due to its worst no returns policy already from almost 2 years, waste – worst and bogus website to avoid for online shopping is Pepperfry

Peperrfry has refused to return or replace wrong mattress recommended at the time of buying King bed from them. Now they are refusing to replace. We were nit accepting the same while delivery, but the delivery men said it will be replaced put online complain and took the delivery receipt. Now they are refusing to replace for their own fault. The company is cheater and no IPo can be aubaribe for such looting company

Dear Dinesh goyal

This communication is with reference to your Service Interaction Number WR-160820-0043 assigned to me for the following purchase on Pepperfry:

Order Id: 306433643
Order Sku id: 306433643-FU1828389-S-PM32242-72X70
Order SKU Product: SpineCare Memory Foam King Size 4" Thick Reversible Mattress by Sleep Heaven
Pepperfry is a Marketplace of Furniture and Home Products and we work with thousands of small merchants and artisans across India to get you the largest variety of distinctive, high quality products at the best possible prices.

We offer a 7 Day Return Policy for products that are Damaged, have Manufacturing Defects, are Delivered Incomplete or are Incorrect i.e. not the product you had ordered. You can click here to know more about our Returns Policy.

I have reviewed the details of your service request and can confirm that the Item delivered to you is as per the Item specifications mentioned and reference images provided on the pepperfry.com Item Details page.

Therefore, I regret to inform you that we are unable to accept a return request for this purchase.

For further queries, you can call us on +91-22-61576157 (from 10 AM to 7 PM, on all 7 days), write to us at [email protected] or check the FAQs.

Please share your feedback on this service experience.

Regards

Anirudha Nawale

Resolutions Team, Pepperfry is

Dear Dinesh goyal

This communication is with reference to your Service Interaction Number WR-160820-0043 assigned to me for the following purchase on Pepperfry:

Order Id: 306433643
Order Sku id: 306433643-FU1828389-S-PM32242-72X70
Order SKU Product: SpineCare Memory Foam King Size 4" Thick Reversible Mattress by Sleep Heaven
Pepperfry is a Marketplace of Furniture and Home Products and we work with thousands of small merchants and artisans across India to get you the largest variety of distinctive, high quality products at the best possible prices.

We offer a 7 Day Return Policy for products that are Damaged, have Manufacturing Defects, are Delivered Incomplete or are Incorrect i.e. not the product you had ordered. You can click here to know more about our Returns Policy.

I have reviewed the details of your service request and can confirm that the Item delivered to you is as per the Item specifications mentioned and reference images provided on the pepperfry.com Item Details page.

Therefore, I regret to inform you that we are unable to accept a return request for this purchase.

For further queries, you can call us on +91-22-61576157 (from 10 AM to 7 PM, on all 7 days), write to us at [email protected] or check the FAQs.

Please share your feedback on this service experience.

Regards

Anirudha Nawale

Resolutions Team, Pepperfry