Pioneers of India's Online shopping story, but not the best anymore...

I have been a customer of Indiaplaza since 2000-01, from the time when it was called Fabmart (perhaps they are the online online merchant for India)! I have been their customer through their journey from Fabmart → Fabmall → IndiaPlaza, so far I must have purchased goods worth more than a lakh rupees from them. The biggest chunk of my online shopping spending has gone to Indiaplaza!

It has been roller coaster experience with them as a customer. Sometimes they delight me with their prompt delivery and services and at other times it has been nightmarish experience to deal with them.

In the early years particularly their delivery was prompt and the post sales service was excellent. But over these years the post sale services from them have deteriorated, reason why I shop with them lesser these days.

I have not yet dumped them (perhaps wont do that ever), mainly because their book collection is great and suits my needs, give good discounts in books.

I love them and I hate them at times too, but if they were not around I would perhaps won’t do any online shopping at all..

I wish they try harder once more and they would sure be the best in India again…