Pepperfry let me down

Hello people,

I placed an order for a wooden cabinet.
ORDER # DATE SHIP TO SHIPPED IN ORDER TOTAL STATUS
100315114 14/10/12 ASHA SARATHY 18 WORKING DAYS* RS.7,649 SHIPPED

They did not ship in 18 working days. As there were many holidays I exercised patience and called them on 28th. They sent me a mail on 12th November saying that

Dear Asha Sarathy,
We’d like to inform you that the following items from your order on Pepperfry.com have been shipped.
YOUR ORDER 100315114
Your Shipment for the below mentioned products has been dispatched via *Gati You can track the shipment with AWB No. 177719014 *

I kept trying on Gati and got invalid number from their website. I called pepperfry to inquire and they blamed Gati for not updating the site due to the Diwali holiday. I chated with Neha from Gati on 15th November, and she asked me to get the scanned copy of the docket copy of Gati from Pepperfry and forward it to [email protected] receiver’s number and address. I sent this copy pasted chat transcription to these email addresses [email protected] and [email protected] yesterday and I still have not got any reply from them. I have written 7 mails so far and have not received any correct information. I have called them and chated with them everyday, but all for nothing. I think their chat and call centers are outsourced and we will not get anyone who really knows anything.

I think, they have sent me a false email stating that they have sent my shipment through Gati as they had far exceeded their shipping time.

Following is the chat transcription which happened today, so that you will know what to expect.
Welcome to Pepperfry ! Please wait for your chat to get connected. Please do not click on the “x” button at the end of the chat. Click on “End Chat & Leave Feedback” and fill the survey up! Help us do better

The team is currently busy assisting others. Thanks for your patience. We will be with you shortly.
You are now chatting with ’Lara’
Lara : Hello, Welcome to Pepperfry. How are you doing today?
Asha: not good. as i feel cheated by u people
Lara: How may I help you today?
Asha: Please check the status of my order numbr. Please do not tell me something which I can check myself in the website.
Lara : Please wait while I check this information for you.
Lara : I am working on your query. Please allow me some more time.
Asha : Do u think I have no other work other than sitting everyday in front of your chat window waiting for someone to respond. I am copy pasting all your responses and I am going to put it up in every review sites available. Not only that, I am going to write a long blog too about inefficiency and dishonesty practiced by your store. How many days since you have said that it has been shipped and I still cannot track it and all my mails have gone unanswered.
Lara : We are really sorry for the same.
Lara : However as even i am unable to track your order i will be raising a case for the same and the concerned department will get in touch with you in 24 to 48hrs.
Asha : Sorry is not enough. Either give me the details or put me through someone who is in position to answer me. If this is an outsourced chat center, just say so.
Asha : Another 24 to 48 hrs? Are you kidding me? Do u have any clue when it was booked. I am going to file a consumer case.
Asha : All of u said the same thing
Lara: We are working on your problem.
You are not currently in a chat session. Please wait while your chat gets connected.
As you can see, she abruptly cut the chat line. Fake names. All are Kevin, Lara and Samanthas. What is wrong with Indian names? Are we some westerners they try to fool?

I have bought so many things from them and I still get very good offers but I am not going to order anything until I get my cabinet and even then I will be cautious in future.