paytm sending FKYC emails

sample?

After the sanctions imposed on Paytm from the RBI, I received an email from Paytm stating that my account has a zero balance and will be closed soon. However, I know I have several hundreds in my balance, as I have a statement to confirm that. I didn’t respond, and now I receive emails indicating that I have an X amount of balance (which is correct according to my last Paytm wallet statement) and that I need to complete Minimum KYC for amounts up to 10K and Full KYC for full 1L benefits.

I have not responded to either of these emails. I just hope they close my account for good without me having to download their app, grant access to all my calls and contacts, and then apply for account closure from within the app.

My instinct is that Paytm has lost track of how many of their accounts are genuinely created by the account holders and how many are registered without the presumed account holder's consent. They do not seem to have a method to reconcile the genuine and non-genuine accounts. It appears they are in a desperate attempt to filter out all the non-genuine accounts, hence all this drama.

Paytm ignited digital financial inclusion in India. I hope it continues to exist for other users who find it useful. However, I believe that somewhere along the line, in their effort to capture market share, increase market penetration, and boost turnover, the management lost focus on how to run the business in compliance with the law.