Pathetic service

The service is extremely disappointing. They refuse to accept their mistakes and instead blame the customer. I ordered shoes for my kids, and due to a size issue, I requested an exchange. However, the new pair also had a size issue, so I opted for a return. Although the return process was completed, they refused to refund my money, claiming I returned the wrong product. This was clearly a logistics error, but they still won’t take responsibility and instead blame the customer, ending with 'we can't do anything.' #PatheticService #FirstCryFake #FirstCryFraud