Pathetic customer service & Stolen money

Hello folks,

Myntra is one of the big e-commerce brands in India and hence hard to avoid. However, whenever there exists an option to do so, I would recommend you opt for an alternative platform.

I recently purchased football shoes worth over Rs. 8000 from Myntra and was delivered an incorrect product. Despite multiple follow ups and wasted time+energy, they refuse to return my money. They go on to say that they have conducted a detailed internal investigation which proves there exists no tampering on their end but refuse to provide any kind of report on the said investigation. This then indirectly places the blame for misconduct on my end.

As consumers, we don't have many options available given the friction involved in approaching the consumer court. Hence, it is best to opt for companies like Amazon who have proven track records in customer service and empathy.

Thank you!:)