NSDL Payment Bank Nodal officer has mentioned to waive off SMS Alert charges

NSDL Payment Bank Nodal officer has mentioned to waive off SMS Alert charges.

Earlier I wrote a mail to customer support & nodal team to opt me out and waive off the SMS charged of Rs. 5/Month and they denied it and asked me to close the account.. Later I raised a complaint on PG Portal and RBI Ombudsman, then the nodal team called me and told that they would opt-me out but I am yet to get mail confirmation on this.

If anyone wants to try this, try raising complaint on 

https://pgportal....in 

and

https://cms.rbi.org.in/cms/indexpage.ht...ng

Content I used for the complaint is 

NSDL Payment Bank is demanding to pay the SMS alert charges and is not allowing to opt-out of the alert services. They are demanding to close the account number XXXXXXXXXX if we request to opt-out on those additional service charges.

Also as per RBI direction, banks has to send mandatory SMS alerts for transactions through debit card, for ATM cash withdrawals, NEFT and RTGS transactions once funds are credited in the beneficiary account and these are non-chargeable. Alerts for all other transactions are chargeable under RBI rules.

I kindly request for your support in making the bank to opt me out of additional SMS alert services and support me in continuing the banking experience with NSDL bank.