Not able to redeem hdfc reward points.

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Like Magnet
Vijay_Thalap...
I have paid my cc bill on Hdfc bill pay using hdfc easyshop platinum debit card and got the reward points credited. But when I try to redeem it's always showing redeem not successful from past 5 days.
Any solution ?

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Like Magnet Like Magnet
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Looks like everyone is facing same issue and  no resolution yet.

Deal Newbie Deal Newbie
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I have checked in with HDFC Bank Customer Care.

And they said that points redemption will resume after 

23/12/2023.

49 Comments  |  
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Helpful Helpful
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Same issue going on since a week

Deal Cadet Deal Cadet
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sam issue since 14 Days, Maybe HDFC is working at something at Backend. They are going to Launch SIM based App soon. Lets Wait & Watch.

Deal Cadet Deal Cadet
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Happening since dec 2.

A new hdfc app with sim binding will come around march 2024

Deal Cadet Deal Cadet
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Not even able to deregister HDFC UPI because of maybe the same thing

Deal Subedar Deal Subedar
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following

Like Magnet Like Magnet
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Looks like everyone is facing same issue and  no resolution yet.

Deal Subedar Deal Subedar
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all these problems are happing in accounts with new UI. I will avoid any new features from HDFC from now on. Does this IT issue fall under purview of RBI ombudsman?
Generous Generous
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I was able to redeem it just now, check again.

Deal Cadet Deal Cadet
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App Or netbanking?
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Entertainer Entertainer
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I thought I was the only one facing this issue. Not able to redeem the platinum debit card 1% cb on CC payments.

Deal Cadet Deal Cadet
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Same issue here. Did you get amy resolution yet?

Deal Newbie Deal Newbie
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Use netbanking
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Generous Generous
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Same issue with me neither app nor net banking working since  this month

Generous Generous
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Khushi ye hai ki. I am not alone.. warna jyada dukh hota

Generous Generous
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Kya scene hai . Maine to mail bhi daal rakhi hai.. 7 din se reply AA Raha.. sent to backend for resolution without getting soln.. maine ss bhi Diya errors ka.. bola udhar se hi redeem kar do.. 750 RS ka 15 din ka intrest Gaya abtak stuck_out_tongue

Generous Generous
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Suna hai koi new and old interface wala chakkar hai.. ab ye kaise pata kare

Crowdpuller Crowdpuller
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Not redeeming

Deal Cadet Deal Cadet
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Can't redeem.. trying for the past 3 days through net banking 

Like Magnet Like Magnet
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yeah same issue.

Deal Newbie Deal Newbie
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I have checked in with HDFC Bank Customer Care.

And they said that points redemption will resume after 

23/12/2023.

Like Magnet Like Magnet
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thanks for the info .
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Deal Cadet Deal Cadet
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Update: Was just able to redeem reward points through app

Helpful Helpful
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Thanks

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Deal Subedar Deal Subedar
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kg+

Talk-Of-The-Town Talk-Of-The-Town
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I am seeing the same issue now

Deal Subedar Deal Subedar
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yep for past 2 days only
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