No solution for issue inspite multiple contact

I was fraudulently cheated by an unknown person by using my debit card details and the person purchased some stuff from amazon by using details.Inspite of contacting Immediately and multiple times beforw thw product was delivered and requesting amazon executive to stop the delivery of the person immediately. I had no response and nor delivery was stoped nor i got refund..
So much disapointment.
Plz help in mh issue i request amazon..