No response from Customer Support

108°

2169
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Last Comment 2018-11-17

2018-10-22

I ordered through 100% Cashback so for me price was such a low that I should not complaint about any thing. Sunglasses in less than RS 10.

But My review is after ignoring 100% cashback offer.
Price is higher compared to product Quality.
Website is not well designed. Filter options are very less to sort products.
Shipping & packaging was good.
But Pathetic customer service.
No response from customer support in last 3 weeks regarding missing cases for sunglasses in one order.
When customer support does not respond at all then i think return & replacement will also not work.

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https://www.desidime.com/discussions/no-response-from-customer-support?post_id=5412974#post_5412974

amitnrw

2018-11-14

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After many followups confirmed on 3rd Nov that courier detail will be shared on that day itself.

Now on 12th Nov , response was
“We would like to inform you that it will not be possible for us to deliver the cases again "

https://www.desidime.com/discussions/no-response-from-customer-support?post_id=5420215#post_5420215

amitnrw

2018-11-17

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Now a new response when i posted review on google play store :

" They are saying whenever I place a new order of sunglasses , i remind them of my this situation and they will “TRY” to dispatch additional cases with that order"

Looks funny to me . “TRY”