No refund from Phonepe for failed transaction. Please help
- 78019
- 53
-
- Last Comment
I made a payment on Flipkart last month through phonepe from my debit card (I have not actually created the phonepe account from the app) from flipkart desktop site. The transaction failed twice and third time it was successful. The amount was debited from my bank but the order did not show up on flipkart, not even that the order failed. There was no mention of the order at all.
I thought that the amount will be reflected back after some time, but since that did not happen I contacted flipkart after 10-12 days. After a dicussion of a few days they told me to contact phonepe. When I contacted phonepe they told me that the amount will be refunded back to my account within 4 days. But now they again sent me the mail that the amount was not received at their end and so they cant refund.
I am wondering where the amount would have gone if it is neither in my account nor received by phonepe. Can anyone help me where the error could have been? Can anyone tell how much is the max time that takes to get refund for the amount done through debit card? I usually use netbanking but on that fateful day I used debit card and this thing happened. Please give your suggestions.
- Sort By
check your acct history and have a look if the merchant name was FX MART or no
if yes phonepe has recd your money
In my bank statement it is clearly mentioned as fx mart. I even informed phonepe cc about it. Still they are telling amount is not received. It’s more than a month now, nearly 40 days but no refund yet. How did you receive your refund? You had to follow up all the time or they did themselves after a certain period?
There is seriously something wrong with this idiots, about 3 weeks back i transferred 5k from phonepe to my icici bank, amount didnt credited, contacted bank with the UTR no, bank quoted it as an invalid reference number, phonepe asked bank statement to raise it with their bank, i provided them, now whenever i contact them they just telling me that they are awaiting a reply from bank side
What’s the update on yours?
Same problem, money dint get credited to my ICICI Bank
Whom to contact
my amount is also stuck with phone pe n phone pe is saying they didn’t received money but transaction shows merchant name as FX MART Ltd
Do they have any facebook and twitter page ? My refund is also stuck with them and statement is showing as FX Mart but phone pe is denying about receiving money… do anyone knew their cc no. Or any higher authorities email
Just raise complaint in your bank they’ll do the rest
Same kind issue happened to me as well…. The refund is not automated in phonepe. We have to repeatedly contact the CC to get the refund… In my case, received the refund in 10days…
A bit frustrating event even with flipkart backed phonepe
Ye kon saa no. Hai bhai… how to check
Open “phonepe app” → Transaction history → click on that particular transaction → check if anything mentioned like “#UTR” there or not
Received refund in my bank after 10 days … check urs
I have tarnsfr money to worng aacount and I return it
Lodge complaint to RBI
ACCOUNT ME PRAISE VAPES KAISER LAY
PHONE PE TRANSFER SUCCESSFUL AMOUNT
Money return by mistake add money in un known account
Respected SIR,MAM: phone pay add account 2. 13/10/2020. Translations amount12.800.not recived money 1. Month ago to late same date translation amount refund 12.800.
Please my money refund
Phonepe refund customber Panding payment anytime solve problem….. Just…. calling….me…any type question.☎️
500 rupie fastag recharge kiya tha vo ab tak nahi hua mujhe apne paise vapis chahiye hai
PhonePe and their ONDC app Pincode take an extraordinarily long time for refunds. Cheats they are. They want to earn interest in their account before they refund it.
There is seriously something wrong with this idiots, about 3 weeks back i transferred 5k from phonepe to my icici bank, 6371-467-484 amount didnt credited, contacted bank with the UTR no, bank quoted it as an invalid reference number, phonepe asked bank statement to raise it with their bank, i provided them, now whenever i contact them they just telling me that they are awaiting a reply from bank side
- If you Contact PhonePe Support: 6291,219,462 Reach out to PhonePe customer support as soon as possible. You can do this by going to the PhonePe app or website and accessing the "Help" section. Explain the situation and provide them with all the necessary details such as the transaction ID, date, and amount.
Refund my amount please utr number 417869111652
If a UPI transaction fails on PhonePe but the amount gets debited from your account, follow these steps to get your money back:
1. *Wait for a While*: Sometimes, the transaction may take a few minutes to process, and the money may be credited back automatically.
2. *Check Transaction Status*:
- Open the PhonePe app. Contact Phonepe customer support 07000-251222 as soon as possible.
- Go to the "History" section to check the status of the transaction.
3. *Raise a Dispute*:
- If the amount is still debited and the transaction is marked as failed, go to the "Help" section in the app.
- Select "Raise a Dispute" for the specific transaction.
- Provide the necessary details, including the transaction ID and amount.
4. *Contact Customer Support*:
- If the issue persists, contact PhonePe customer support via the app.
- Explain the situation and provide any relevant transaction details.
5. *Wait for the Resolution*: PhonePe typically processes disputes within a few business days. Keep an eye on the app for updates on your case.
6. *Check with Your Bank*: If the funds are not returned after the dispute process, consider contacting your bank's customer support for assistance.
7. *Documentation*: Keep a record of all communications and transaction details in case you need to follow up.
Most refunds are processed within 5-7 business days, but this may vary based on your bank's policies.
![[Lowest] realme P1 Speed 5G Phone (Textured Titanium, 128 GB) (8 GB RAM) [+1 More Variant]](https://cdn2.desidime.com/topics/photos/1882685/medium/-original-imah5m3q8hckjpsn.jpeg?1732224060)
bro they will, my 16k was stuck with these people. i got it within 30 days…