No delivery even after 10 days and worst customer care

Ordered medicines for my mother on 13th. On 13th itself got a mail saying ordered handed over to courier and on 14th I got the tracking id. Since then there is no info on the delivery. Called many number of times to netmeds customer support, each time they say its in transit. They gave a couple of tickets as well but no one responded the tickets. Called courier partner XpressBees and they also have no answer, they say its in transit. There is no way I can ask to cancel/refund and order somewhere else.

2nd worst experience after 1mg.com and now this Netmeds. We all should raise consumer complaints and get these cheaters off the net so that customers can buy from genuine sites.

20thOct

Your Ticket ID [CASE:NME1810201801215]

17thOct

Your Ticket ID [CASE:]

14thOct

Your tracking number for the recent order NMS1810132034722A has been issued. The tracking ID is 1320318719826.

13thOct

Please note that your order NMS1810132034722A has been handed over to the courier service for delivery