No cancellation option on website or app

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Last Comment 2022-12-15

2022-12-15

I searched hotel in Kanyakumari and booked room and paid but when we reached kanyakumari found that hotel was 20km away from this city we called hotel for cancellations they refused to do said contact Goubibo called on customer care after auto answearing call cut chaecked on website and on app there was no option for cancellation and refund i suggest all indian never take any service from Goubibo this is fraud company.

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FlightTrainHotelVisa

2022-12-15

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It's mentioned there everything at the time of booking, you didn't see

Same day no cancelation no refund through hotel or through Goibibo.

Every Mediator MakeMyTrip, easemytrip, Agoda, Yatra has same policy. They refused room to others and kept room for you all the time and you are telling them @ last moment to cancel , you should pay the room rent. If you were into this travel agency business I am sure you would not have refunded any money to customer for same stay day cancelation. Always check distance in G maps before booking. You are first time user of Hotel booking. I am booking since 10 years