new scam through mobikwik.

Happened with Few of my friends in past 2 days.be alert

There's no option to delink in mobikwik...but you can still do that by opening individual apps and delink mobikwik... that's the only choice...also if you have zip balance keep it off and only on it when you're using it...cuz if it's on zip balance will get automatically added to wallet while paying through mobikwik in other apps

Sounds exactly similar to Simpl Paylater service scam, where thousands were scammed few months ago. In the next few days mobikwik Twitter handle would be flooded with scam complaints via Zip.

Can you share the caller ID from which you received the IVR calls?

I got calls from

+91 80 6980 8680

99023 95122

Thanks @vin_vin  disabled zip balance for auto use.

mobiscam

Mobikwik itself is scam app

Deleted simpl account, time for shutting mobikwik now.

This is the latest fraud going on out there, please be aware of this EVERYONE!!!!! My uncle lost 20000 in 2min after the call 

20000 scammed instantly! 

I came across this thread after searching online. The exact same thing happened to me on July 8 and those scammers took out Rs.24050 from my zip account. I clicked 1 during the ivr call to cancel the transaction. Then it asked me to enter the otp to confirm cancellation. The otp was received during the call. On entering the otp, the money got transferred. The call was coming from 08069808686 which is the official mobikwik customer care number. I have the call logs. They cannot deny it was not their number. I have lodged the FIR on cybercrime website. It’s been 6 days and I have still not heard anything from the mobikwik frauds alert m0rons. Anyway, I dgaf.. it’s zip money.. not money deducted from my bank. They are liable for the fraud and the investigation. I’m not going to pay a dime back. I have done my duty. Lodged the FIR. My job is done. 

Check this screenshot of the transaction receipt. I have hidden personally identifying details and since the police investigation is ongoing.

I’m saddened to read similar stories here, at the same time relieved that I’m not the only one. I have more data now in support of the fraud to send to the cops.

This is just awful and sad. It just means we cannot trust our eyes and common sense anymore. If the number can be spoofed, then any call is a potential scam. Also, not only did I receive a call from their official customer care number, they also sent me email from their official domain ie. [email protected] with password to relogin to my account after it was disabled for security reasons due to the fraud. I spoke to their CS, and they said they never sent any such email. So ph number spoofed.. email spoofed. Who are we going to trust now? 

Check this screenshot of the email from mobikwik after the fraud and subsequent disabling of my account to safeguard from further fraud. They say they never sent this email. But check the email id and domain. Again, hiding personally identifiable data for security.

I got call like this. I did the same, gave OTP because it is coming from mobikwik. I disabled autopay but 48,688 has been deducted. Now when I try to login,it says, User disabled. I did register a complaint. Fraud  number-

@dashps Exactly the same happened to me yesterday night. My autopay is disabled but 59K has been deducted in few seconds. Now when I try to login it says, user disabled. What should be done next to recover the lost money. Can someone please help me.

Have you reported that incident to mobikwik from the transaction page and chose report and block option under the fraud transaction? I will tell you what happened with me. After I got the call,I log out 4 times from unauthorized login. Checked the balance which was 60k. Disabled the autopay. The app update was shown. After I did, I checked again and 48.7k was done. I went to transaction,under transaction 2 options,-report, report & block. I thought choosing the 2nd one will block this transaction and report the fraud.But what it did was blocked my account. So, I could not see what action was taken,account still blocked. Steps taken-

1)Without waiting for mobikwik action, I sensibily logged into cybercrime portal and did a complain with the reference details, like took screenshot of the money deducted from my zip message(phone message), credit card bill payment done with that money message(in email) and also the amount used in zip balance(from app before I reported). In your case, since you might not have taken the screenshot from app, take one from your message and mail which shows the money of 59k deducted from your zip balance.

2)Keep the details handy like screenshot,mobikwik reference number etc before making cyber compliant as it would as you to upload supporting document. Also an image of your Id for your verification like PAN,aadhar,DL,passport,voter id etc. Easy to do steps. After you filled all the details and add the screenshots one by one(remember to choose the portal as mobikwik, type merchant as mobikwik while uploading the screenshots). Also make sure to choose YES option which is 2nd option of the online form with question-Did you loose money? Remember to put the whole amount because like in my case credit card payment was Rs 47.5k but total amount taken from zip(the charges used for making payment) was 48.6k. So, I reported 48.6k and attached the screenshot of message from my phone which said- 48.6k spent from zip. Pay it before due date. Also give  a short and precise description how it happened with you. Better type that in word first and then copy paste.

3) Inform the [email protected] by mail about this fraud as it's their concerned department. I mailed them 2 days later because I first mailed mobikwik and they gave me a complaint number. [email protected]. After 5 days,they replied,they are unable to do anything,complain at cybercrime or nearest cybercell. Luckliy I did the cybercomplain earlier.So,if you are hoping that mobikwik alone will do anything, I say-don't hope. Better make cyber complaint as soon as possible. Here is what they said-

Dear User,
Thank you for contacting Mobikwik!

We would like to inform you that we have taken necessary action and blocked your wallet for further misuse. Also, we would like to let you know that the whole amount is utilized in the services and we are unable to process the refund from our end.

For further beneficiary/Utilization details we request you to kindly provide the FIR copy/complaint copy or you can register your complaint at cybercrime.gov.in. ​ you can contact your nearest cyber cell/Police/LEA's and ask them to mail us from their official mail ID for further investigation.

So,see after waiting 5 days,in hope they are saying they can't do anything and ask me for cyber crime copy. Good thing I did not rest on that they will refund. The most important thing was that the crime happened at 11:58 PM and by 00:04 AM i.e. within 6 minutes, I sent a mail to mobikwik,reported the fraud via app,did the cyber compliant also reached to their social handles on twitter and messenger. Twitter social handle- @ mobikwikswat which handles the complains

P:S= I have been using mobikwik for more than 7 years or so but never faced any situation like this. First how the hacker knew I had a mobikwik account with that number? 2nd- if unathourized login reported from different devices-ipad6,iphone 7 etc. that too 4 times,I received the message, clicked on the link and it took me to my mail in which the option was log out or keep logged in. I choose log out 4 times. Also the automated voice call, the OTP came from Mobikwik too. If I am logging out 4 times, Mobikwik should have given me a call(authentic) one and would have blocked my account unless I confirmed from my side.For example-I paid 40k to someone online from my SBI card. Immediately the transaction was blocked and I received an automated call saying-it is blocked due to fraud alert. To unblock press 1. I did then again I paid 40k and it was processed. Sometimes their executive call to confirm I did the payment or not. Here nothing such happened. Also when the credit card bill was paid, how come they never verified if the credit card belongs to me or not, also by debiting and crediting RS 1 for verification?If the credit card in not in my name and I am making the payment, they should have withheld the payment unless I would have confirmed with mail or via call. Also new added cards should have limit for paying 10k not much for first time payment.

At last I would say- Huge security issue with mobikwik to let their customer be victims of fraud. It's not the first time happened to us, must be earlier,they also would have complained but mobikwik did not take any precaution to alert it's user. It's helpline number not working,one has to make a complain by logging into the app only but in case of user disabled, one can't do that. Also paying from zip would have to be a 2 way process with OTP verification via phone and mail so that the person can give 2 OTPs . The fraud can hack your phone number but not mail. Huge let down by mobikwik. If I do not get my money, I am closing all account with mobikwilk including my gold deposit,SIP installments and transfer them to somewhere else. 

As far as user disabled is concerned- Go to mobikwik app. Down there is a help section. click on it, then go to my account and KYC. choose unable to login,choose 2nd option-user disabled. They will say to raise a support ticket. then the option will show- are you satisfied,choose NO. Then 2 options- Log in, file a ticket. Choose file  a ticket. First option was already choose-my account and KYC. you have to fill 2 other options,mobile and email. Then give description more than 50 characters,write anything like I want to login into my account to see the update on my account or so. Submit but alas last time I tried 20 times, error was poping up. No submit

it happened to me the similar case with an amount of 58872 INR. i have raised a complaint on same day to mobikwik as well as cybercrime. now bill is generated , do we need to pay the ZIP bill? what happens if we do not pay the bill, and will it affect our Cibil score?

any idea?

Thanks.. 
Siva

I have got back the amount and mobikwik has settled the issue. Please check if you have done the following. 1. Report the fraud immediately to the concerned bank/merchant (over call, if outside working hours, drop an email) and request the account be blocked to prevent further fraud. 2. File a complaint with the cyber cell online, post which connect with them over call for acknowledgement and details of nearest cyber cell police station. Also, raise it with CPGRAMS, National Consumer Helpline and NPCI. 3. Give a written complaint to the nearest police station about the incident and obtain a CSR/FIR whichever applicable. 4. Visit the cyber cell in person and produce the CSR/FIR along with a written complaint. Get the transaction and fraudster account details for reference. 5. Share all the documents/info and the steps taken from your end to the bank/merchant to begin investigation from their end and also with the recipient bank/merchant to give them a heads up of the fraud and an impending chargeback request that they soon might receive on the fraudulent transaction. 6. Keep following up with your bank/merchant on a daily basis over email/call and if no response/proper resolution from the initial support team escalate this to the grievance/nodal officer . Incase of negligence not from your end or deficiency lies with your bank/merchant, reiterate on the customer liability policy as prescribed by RBI. 7. Submit a CIBIL dispute incase the issue is prolonging than expected which might threaten CIBIL score. If you have done all these and still there is no response or resolution, put a strong post on Linkedin of what all you have done and tag Mobikwik official handle, CEO and COO. They will look into it on priority.

Today i got the same call and got scammed 56685 rupees from my zip account which i never opted, informed Mobikwik and even failed complaint in cybercrime.gov.in tomorrow going police station to complain on same lets see wot happens. 

my humble request Please never open account on any financial apps like Mobikwik and loss hard earned money.

wot happens if i reject to pay ZIp balance as i already complained.

Yesterday night I lost 4997 with Paytm postpaid through Blinkit exactly same way through call

I lost recently 29k from mobikwik fraud i reported cybercrime also but still I am getting messages to pay the bills and blackmailing like cibil score will impact like that can anyone help me how you people resolved the issue 

Someone from Mobikwik (green tag on Truecaller) called to inform someone is trying to link my account to blinkit and whether I want to cancel this transaction or not.

I said yes, and he proceeded to say to receive the automated call after this, which will ask to press 1. As usual, I received the call, and pressed 1. Received an OTP (attached below). One thing the scammer missed is that the OTP that they send says "OTP to link your Mobikwik account to blinkit" and I'm supposed to delink the account, not linking. 

So I refrained from entering the OTP, and cut the call. Received the same call 2-3 times. After 4-5 seconds, that person called again and asked me to enter the OTP. I declined and said let them take my last ₹27 available in the account.

He cut the call.

Similar incident occurred with me. There was a back to back ivr call from mobikwik number asking me to press 1 as some one else from an unrecognised device is trying to access my account. So to stop that unauthorised transaction I should press 1. First time I disconnected as it was 8 in the morning and I just woke up. Again there were similar call. This time unfortunately I pressed 1 and immediately I found back to back transaction information from blinkit. . I immediately called mobikwik customer care and they blocked my account. Later dropped multiple mails to mobikwik grievance / escalation,/ fraud team. No help. Only received calls from marketing team / collection team to pay off. I spoke with their team leaders / managers for help. I told them specifically that I was ready to pay off my bills ( transactions legitimately done by me ) . But no help.

#mobikwikscam #lendboxscam

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