New Scam by Zepto Delivery Agents
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It sounds like there's a new scam involving Zepto delivery agents where they claim they can't change the status of your order to "Mark as Arrived" due to a network issue. They then pressure you to cancel the order and suggest that you can take the products and pay them directly.
To stay safe:
1. Don't cancel the order: Insist on waiting until the status is updated on the app. If the agent continues to push, contact Zepto's customer support immediately.
2. Verify with the company: Always confirm any issues directly with Zepto through the app or their official customer support channels.
3. Report the incident: If you encounter this situation, report the delivery agent to Zepto so they can investigate and take action.
Scams like these exploit trust so it's crucial to remain vigilant.
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But how this will benefit delivery agent?
would be nice to know this
VU+ for awareness of this post
Reference to Zepto’s Cancellation Policy:
7.2 Cancellations: You may cancel an order without charge at any time before the Company accepts the order. You cannot cancel the order post acceptance of order by the Company
Output:
- It clearly means that your Money won’t be refunded incase of cancellation on arrival.
- Agent will get the Money paid by you.
- by then, you would have paid twice + overall harassment of following up with customer care will be even more costlier.
- items taken explicitly from the agent cannot be exchanged incase of expiry or stale stuff
Might be some kind of loophole to earn a few rupees.
I placed a prepaid order worth ₹4000 on Zepto, and within 10 minutes, it showed as delivered, but I didn’t receive it. Customer care only connected me with the delivery boy. I asked him to come to my address and explain who he gave the order to. He agreed and asked me to send my location. I got his number, but after that, he blocked me. I called him from another number and told him I was filing a police complaint. Then he said, “Brother, I found your order, I’m bringing it to you.” This is how delivery boys are committing fraud.
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If cancelled they need to return the items back to inventory right?
What is the catch here