New Godrej Refrigerator- One issue observed and Service Centre issue

65°
Deal Lieutenant
Nationalist
Hi dimers,

I bought a double door Godrej Refrigerator 343L toughened glass around 5months back.

Few days back I observed an issue that when I turn its cooling regulator at 6(maximum) It stops cooling, and works fine when set at 4 or below.

Also, I raised a complaint to the support team, the service centre is not visiting to check the issue.

Any way to escalate the issue of service centre not providing the service?

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3 Dimers
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Benevolent Benevolent
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I had to post on Twitter for their service center to finally treat the repair request with any urgency. Twitter customer care though  never responded until the issue was fully resolved. 

Deal Lieutenant Deal Lieutenant
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Thanks for the comment bro, Will try the same and update here.

Beacon Beacon
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I realised same with my lg fridge stuck_out_tongue_closed_eyes earlier it uses 30w max , now a days 60-70w everytime, sometimes 100w

Deal Lieutenant Deal Lieutenant
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Tried all ways. Email, Social Media, Tele Support. But no impact. @LIMBO @ABHIMANYU2.0

Benevolent Benevolent
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That's too bad. Perhaps the concerned service center is to blame but no action even after contacting customer service is perplexing. I think it's time to loop in the National Consumer Helpline. 

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Deal Lieutenant Deal Lieutenant
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@LIMBO Service Done. Writing 5-6 emails helped.  @LIMBO

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